Mgr/Sr Mgr - EHR Implementation - Healthcare

One of our client is looking for a Manager EHR.

Position Overview:

Responsible for client management and delivery of upgrade and support services for one of the leading Ambulatory EHR products. This position is responsible for the successful management & execution of product upgrades & support ensuring consistency with client expectations and as per defined SLA’s and processes.

Responsibilities:

- Lead the definition of project scope, goals, SLA’s, SOP’s and deliverables

- Client Management, communication & Engagement to ensure high CSAT

- Ensure adherence to standard operating procedures and SLA’s.

- Work allocation, monitoring & control.

- Guide and assist the teams with troubleshooting in case of complex situations.

- Resource management, Conflict resolution and team mentoring and coaching are going to be key to ensure success.

- Fosters a culture of continuous improvement and instills the principles of this culture in the team

- Development of the delivery teams including recruitment, training and coaching.

- Drive high Employee satisfaction and ensure minimal attrition

- Other duties as assigned

Experience, Knowledge, Skills/competencies required (what is expected to be achieved to meet organizational goals)

- 8+years of experience in running Application Support Operations & experienced in managing a team size of 40 plus support/implementation professionals.

- Minimum 2+ years of experience with ambulatory EHR support in the US Healthcare space.

- Intermediate knowledge of MS-SQL 2005/2008/2012 & T-SQL Programming

- Intermediate understanding of architecture and administration of Windows Server 2003(and above) with working knowledge of firewalls & VPN.

- Excellent Team management, planning and coordination skills.

Organizational requirements

- Required to work in rotational shifts and whenever required work in off hours or weekend to support maintenance activities or critical issues.

- Must have valid Passport and should be ready to travel abroad as per business needs.

- Candidates with a Valid US B1 Visa would be preferred.

Education:

- Masters\Bachelors in Computer Science

Preferred Qualifications:

- Candidates with Management degree would be preferred.

- Candidates with MCP/MCSE/CCNA certifications would be given preference.

Please apply in confidence to shreya@visiontovalue.in