Mgr/Sr Mgr - Business Transformation

HGS is a world leader in Customer Relationship and Business Process Management. Our operational excellence, combined with functional expertise, has made us the “Preferred Partner” for most of our clients.

HGS has a global footprint with 55 delivery centres in India, US, Canada, Jamaica, Mauritius, Philippines, Germany, Italy, Netherlands, France and UK. With our targeted solutions, designed for the diversified sourcing and servicing needs of our clients, we live by our mission of making our clients more competitive. The Contact Centre & Back Office Services Division houses multiple international voice centres & back office processing units for leading Insurance, Telecommunications, Pharmaceuticals, Life Sciences, Banking & Financial Services, Consumer Electronics / Products, Technology, Automotive, Government, Media & Entertainment, Energy & Utilities and Transportation & Logistics companies.

With an inspired global team of over 23,000 people, we partner with our clients to deliver outsourced contact centre and back office solutions that improve business processes and strengthen customer relationships. For more details please visit us at http://www.teamhgs.com.

Location: Bangalore

Designation: Manager/Sr. Manager - Business Transformation

Reports to: Assistant General Manager –Quality Assurance

Position Objective :

1. Lead and manage identification and successful outcomes of Transformation Programs / Projects in the respective account using Transformation COE framework

2. Connect with clients to understand overall business landscape and drive opportunities for strategic value adds

3. Support Transformation COE in building and enriching transformation framework and capabilities

Responsibilities:

- Build and improvise transformation Solutions for the account using transformation framework

- Roll out transformational practices to respective account

- Execute project debriefs, publish white papers, case studies

- Tailor COE framework in the context of the project requirements

- Prepare detailed Project Plan as per Framework and obtain Customer and stake holder's consent

- Identify resources and staff the program/project

- Monitor, drive, execute tasks as per project plan to ensure successful outcomes with Scope, Time, Cost

- Evolve innovative solutions through collaboration that satisfies the Business Case criteria.

- Track and communicate business results

- Show leadership in establishing the delivery Transformation function for the account by working with all the stakeholders within and outside of BPO

Unique Knowledge & Skill Requirement:

- Deep knowledge and experience in healthcare domain, having worked in multiple environments within the domain, deep understanding of the business environment, market dynamics, best practices and industry trends in the given domain, preferably worked in multinational organizations / clients and having exposure to international practices and business transformational initiatives

- Working knowledge on some IT applications and / or tools ( ERP package such as SAP , Oracle or tools such as Cicero / Lombardi etc.) and or working knowledge on one process improvement methodology such as Lean / Six Sigma / TQM / TOC etc preferred

- Consulting experience/mindset preferred. Excellent Communication, analytical & interpersonal skills are must

- Strategic and tactical thinking skills

- Should have excellent Communication skills-ability to articulate and present to client is very critical.

- Ability to bring thought leadership initiatives and work through ambiguity

Experience Required: 8 - 14 Years

Education Required: (Any Graduate - Any Specialization) AND (Any PG Course - Any Specialization, Post Graduation Not Required).

If you qualify for the above requirement and is of your interest, please mail your updated resume to nirupa.krishnan@teamhgs.com

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