Job Views:  
1844
Applications:  59
Recruiter Actions:  11

Posted in

BPO

Job Code

248235

Metropolis - Senior Manager - Non Tech Quality Assurance

6 - 12 Years.Mumbai
Posted 9 years ago
Posted 9 years ago

Senior Manager Non Tech Quality Assurance

- Managing overall QA for Call Center

- Determining Training Need

- Conducting Internal/External Surveys to monitor CSAT & Analysis

- Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.

- Service Recovery

- Process Improvements

- Mystery Shopping

- CSAT Certifications

- Updates job knowledge by studying trends in and developments in quality management

- Setting customer service standards

- Working with operating staff to establish procedures, standards, systems and procedures

- Making sure the company is working as effectively as possible to keep up with competitors & competitor analysis

- Driving new initiatives

Didn’t find the job appropriate? Report this Job

Job Views:  
1844
Applications:  59
Recruiter Actions:  11

Posted in

BPO

Job Code

248235

UPSKILL YOURSELF

My Learning Centre

Explore CoursesArrow
Apply on the go!

Download the iimjobs app to
apply for jobs anywhere, anytime

apple

Download on

App Store

playStore

Get it on

Google Play

appPromoQr

Scan to Download