MetLife - Senior Manager - Process Excellence

Position Title : Senior Manager- Process Excellence

Function, Responsibility Level : Senior Manager - Process Excellence

Reports to (Responsibility Level) : SDL- Process Excellence

Supervises : 2-3 people

Location : MGOSC Noida

Global Grade : Grade 12

Cost Center (85 series) : 85028766

Complexity : C5T5

PID/s Load Mapping : GTO-014

Position Summary :

- The role is for an internal-management consultant and strategic initiatives senior resource who will lead and drive all aspects of strategy & transformation projects for the concerned service line.

Job duties include but are not limited to :

- Help define and shape strategies and deliver meaningful business impact on complex global transformation projects.

- Improve the overall value of the entire transformation projects portfolio.

- Supporting the mitigation of significant operational risks/issues on transformation initiatives to ensure expected results are achieved.

- Manage and coordinate multiple transformation work-streams across different countries.

Job Responsibilities :

- Independently or as part of a larger team the senior management consultant will be involved in.

- Identifying transformation opportunities, designing strategy & solutions, creating transformation roadmaps, implementing initiatives around the targeted operating model(s).

- Provide general supervision and lead transformation work streams.

- Conduct operations assessments from a strategic and performance perspective, requirement gathering, managing change, gathering and analyzing data wherever possible, developing models and metrics, support and lead the monitoring and reporting of progress on projects, managing project risks and issues and tracking project deliverables and results.

- Supports the development of a clear case for change, detailed scope, desired outcomes, accurate and realistic cost-benefits analyses, clear roles and decision-making for specific transformation projects and/or programs.

- Ensures appropriate governance and monitors transformation project progress, budgets, risks and issues to ensure timelines and deliverables are met and manages communication with senior stakeholders.

- Supporting the partnership with business owners to design vision for Target Operating Model transformation and develop roadmaps to achieve the vision.

- Develop and lead initiatives around customer experience enhancement.

Knowledge, Skills, and Abilities :

Education : MBA from a Reputed College in India/MBA from a reputed college globally.

Experience : 12+ years of global work experience in a similar Strategy and transformation role.

- Extensive experience of working at a regional or international office of a Global Insurer.

- Preferably management consulting experience of working with Big 4, IBM, Accenture, or similar roles in Insurance/ BFSI domain.

Knowledge and skills (general and technical) :

- Excellent ability to conduct or participate in information gathering via interviews and workshops with clients.

- Excellent ability to interpret data and generate business insights to provide support or develop recommendations.

- Excellent ability to own the outcome - present findings to stakeholders, support execution of business transformation plans.

- Ability to exercise judgment to make decisions for less defined issues and selects methods and techniques for obtaining solutions.

- Excellent understanding of strategy and business transformation frameworks and methods.

- Ability to continuously learn new methods and best practices.

- Strong business process transformation understanding.

- Strong regional or global strategy exposure and understanding of matrix organizations.

- Transformation assessment from an operations perspective.

- Exposure and a strong understanding of areas like digital, analytics, mobility would be preferred.

- Strategic thinking skills; problem-solving; ability to lead change through synthesis and interpretation of data.

- Excellent communication skills.

- Ability to find creative and innovative solutions to business problems

- Communicates effectively to identify needs and evaluate alternative business solutions with project management

- Ability to work with various teams and build working relationships

- Excellent knowledge of MS Office suite - Power Point, Word, Excel, Visio, MS Project and Share Point

Working Relationships :

Internal Contacts (and purpose of relationship) :

- Strategy & Transformation Team as part of job responsibilities.

- Various senior stakeholders as part of driving transformation initiatives.

External Contacts (and purpose of relationship) :

- Strategy leaders, Process leaders, Practice leaders, SMEs to continuously build value for the service line and organization.

MetLife Values :

Our purpose and values :

- Our purpose is why we are in business and reflects what we stand for and believe in. Our purpose is to help people pursue more from life. Our values are how we achieve that purpose, through an expression of who we are, what we stand for as a company and how we conduct our business.

Put Customers First :

- Caring for and respecting customers is core to everything we do. It defines our work and shapes the culture for our people, radiating out to our shareholders and communities.

Be The Best :

- We are relentless in our search for new and better ways of doing things. As a leader in our industry, we constantly raise the bar, take calculated risks and learn quickly from our mistakes.

Make Things Easier :

- Products in our industry aren't always easy to understand. That's why we are always looking for simpler ways to connect customers to the best solutions. By doing this, we aim to exceed their expectations and build trust.

Succeed Together :

- United by our purpose, we live by a collective commitment to honesty, integrity, and diversity. We are open and inclusive, proudly taking and applying the best ideas from every part of our company.