Merchant Relationship Manager - POS Machine - Bank

- To have the budgeted number of Relationship Officers and also ensure that they are trained in all the aspects of Relationship Management.

- Regular Beat Plan/Visitation plan to merchants basis the category by the Relationship Officers and Self.

- Key merchants to be managed by the Merchant Relationship Manager directly.

- To ensure that the Merchants are transacting on the terminals and are active.

- Increase in Wallet Share of our Business from Shared Counters.

- To Upsell Value Added Products creating stickiness & generating revenue

- To Upsell Additional TIDs with rentals

- To Cross Sell other Bank products to the merchants viz., CASA, General Insurance/Credit Cards/Fixed Deposits/Loan products etc. Which in turn creates stickiness and generates revenue.

- To resolve customer queries/issues without escalation

- To provide Customer Delight