Posted By

Sonal P

HR Head at Meragi Events

Last Login: 18 March 2025

126

JOB VIEWS

52

APPLICATIONS

15

RECRUITER ACTIONS

See how you stand against competition

Pro

View Insights

Job Code

1524311

Meragi - City Head - Sales - Catering Segment

6 - 10 Years.Hyderabad
Posted 2 weeks ago
Posted 2 weeks ago

Key Responsibilities

1. Category Sales Leadership

Revenue Growth:

- Drive catering sales along with Sales Org to achieve monthly/annual revenue targets for the category in Hyderabad.

- Develop and execute sales strategies to enhance conversions on leads.

- Leverage upselling opportunities to maximize project level profitability.

Market Expansion:

- Identify and penetrate untapped markets and niches in Hyderabad for growth opportunities.

Sales Support & Enablement:

- Update and train Sales org on product, offerings and processes.

- Develop and execute incentive programs to build and maintain excitement of Sales org in category

2. Vendor Base Management

Vendor Onboarding & Evaluation:

- Identify white spaces in caterer portfolio and onboard high-quality caterers, suppliers, and service providers to meet Meragi's standards.

- Ensure evaluations and audits of vendors, including kitchen visits to assess hygiene, food quality, and safety standards.

- Establish clear contracts, including pricing, deliverables, and service-level agreements (SLAs).

Vendor Relationship Management:

- Build strong relationships with vendors to ensure commitment, reliability, and mutual trust.

- Conduct internal reviews to evaluate vendor reliability, service quality, and responsiveness and take action wherever necessary.

- Act as the primary point of contact for vendor escalations, resolving issues promptly and effectively.

1. Cost Optimization:

- Negotiate pricing and payment terms with vendors to optimize costs without compromising quality while growing Meragi margins.

- Identify and onboard alternative vendors to create competitive pricing and reduce dependency on a single supplier.

2. Operations Management

Event Execution:

- Plan and oversee all catering executions in the city, ensuring smooth execution of events, from logistics, final service delivery to final customer feedback.

- Coordinate with vendors and internal teams to meet client expectations for food quality, presentation, and timeliness.

Inventory and Resource Management:

- Monitor inventory levels, equipment availability, and resource allocation for events.

- Work with the procurement team to ensure high-quality supplies at optimal costs.

3. Team Leadership:

Team Development:

- Recruit, train, and manage a high-performing team of Catering Experts, Chef in Residence, Project Managers, and support personnel.

- Support team in customer handling, product knowledge, and operational efficiencies.

Performance Management:

- Set clear KPIs for the team and monitor progress regularly.

- Provide mentorship, coaching, and feedback to drive individual and team performance.

Conflict Resolution:

- Address escalations and resolve conflicts between clients, vendors, or team members promptly and effectively.

4. Strategic Planning:

Data-Driven Decision Making:

- Analyze sales and operational data to identify trends, bottlenecks, and opportunities for improvement.

- Generate regular performance reports and present insights to senior management.

Service Innovation:

- Lead efforts to introduce new offerings such as live food counters, modern cuisine options, or innovative presentation styles tailored to the Hyderabad market.

- Stay updated with catering trends and recommend strategies to differentiate Meragi in the local market.

Financial Planning:

- Take ownership of CM1 for the city in alignment with corporate goals.

5. Customer Experience and Quality Assurance

Client Satisfaction:

- Track CSAT for the city and take initiatives to improve the metric as per Corporate ambitions.

- Ensure an exceptional end-to-end client experience, from initial consultation to event wrap-up.

- Conduct post-event internal feedback sessions and implement improvements based on client insights.

Quality Control:

- Regularly audit the food, service, and presentation quality at executions to ensure consistency and excellence.

- Oversee food tastings and work closely with Chefs to customize menus that align with client preferences.

Complaint Resolution: Address any service or quality complaints immediately to protect the brand reputation.

Didn’t find the job appropriate? Report this Job

Posted By

Sonal P

HR Head at Meragi Events

Last Login: 18 March 2025

126

JOB VIEWS

52

APPLICATIONS

15

RECRUITER ACTIONS

See how you stand against competition

Pro

View Insights

Job Code

1524311

UPSKILL YOURSELF

My Learning Centre

Explore CoursesArrow
Apply on the go!

Download the iimjobs app to
apply for jobs anywhere, anytime

apple

Download on

App Store

playStore

Get it on

Google Play

appPromoQr

Scan to Download