Meragi - Category Head - Operations

Category Head - Operations

About Meragi:

Meragi is a fast-growing startup revolutionizing India's $50 billion wedding industry. As a tech-enabled wedding services provider, we simplify and elevate the wedding planning experience with cutting-edge solutions that ensure seamless execution and high-quality fulfillment.

We are looking for a Category Head - Decor to lead our Bangalore, Hyderabad & Delhi operations, driving both operational excellence and business growth. This role requires a strategic leader who can oversee end-to-end execution, customer satisfaction (CSAT), and P&L management, while scaling operations across multiple cities and categories.

Key Responsibilities:

- Business Growth & Strategy: Drive category growth by improving conversion rates, optimizing execution processes, and scaling operations across regions.

- P&L & Customer Satisfaction: Own the P&L and CSAT for the dcor category, ensuring profitability and service excellence.

- Team Leadership: Lead, train, and mentor large cross-functional teams, fostering a high-performance culture.

- Operational Excellence: Develop and implement scalable processes to streamline execution, enhance service delivery, and ensure seamless event fulfillment across categories.

- Execution & Logistics: Oversee event execution, logistics, vendor management, and operational efficiencies to maintain high-quality standards.

- Collaboration: Work closely with internal teams to drive synergy, execution quality, and continuous process improvement.

- Performance Tracking: Analyze key performance metrics, identifying actionable insights to improve efficiency and customer experience.

- Long-term Strategy: Develop and implement innovative, scalable operational strategies for sustained growth across categories.

Requirements:

- 5 years of experience in operations or business leadership, preferably in a fast-paced environment.

- Strong P&L ownership and ability to drive business growth.

- Experience managing large teams and multi-city operations.

- Excellent leadership, communication, and problem-solving skills.

- Ability to work in a high-pressure, fast-moving environment.