Mentoria - Manager - B2B Operations & Customer Success

- Company Description Mentoria is a career discovery platform that enables students and early working professionals to discover themselves and their ideal career paths.

- We mentor individuals until they step into a career they're immensely passionate about.

- Mentoria has created a unique and holistic career discovery platform that leverages Psychometric Assessment, Counselling by trained counsellors, a large eco-system that guides / mentors the user for lifetime including connects with the industry professionals. (www. mentoria.com) We've partnered with 180+ corporates like ITC, Britannia, ONGC, Glenmark, L&T, Grasim, Aditya Birla, Axis Bank and more who have sponsored career guidance and counselling for their employees' children as an employee engagement and wellness activity.

- We're creating a wave of parenting wellness in every corporate in India.

Read: SaaS parenting wellness platform for corporates to transform employee engagement within organisations.

Company website: www.mentoria.com Company Address : 505, Kshitij, Metro Station, Veera Desai Rd, beside Azad Nagar, opposite Sports Complex, Azad Nagar, Andheri West, Mumbai, Maharashtra 400053 Role Description 1.

- Getting on calls with our customers and aligning their counselling sessions with the relevant counsellors.

- Enabling all our counsellors to get sessions, managing their schedules and connecting them with the customer's requirements.

- Resolving any challenges that come up before, during and after the counselling session for the counsellor and the customer.

- Grievance handling, complaint management, dealing with unhappy customers and ensuring their experience is corrected with the right service.

- Taking feedback from customers - through call and video.

- Getting customer reviews and testimonials.

- Creating dashboards and reports for our corporate partners

- Doing briefing calls with new customers to enable them to understand TMS.

- Helping with execution when it comes to up-selling/connecting/building a relationship with new and existing customers.

- Reaching out to past customers to understand their additional challenges, mapping their career journey and supporting them with the right research/information through our content team