Meesho - Senior Manager - Trust & Safety

About the Team:

- The T&S team works towards making the Meesho platform safe and secure from all kinds of frauds and abuses.

- We work extensively with data to identify newer frauds, fraudulent entities and build solutions to make the platform safer for customers/suppliers.

- Apart from data, we engage with all teams across the platform to identify vulnerabilities and build world-class systems and processes.

- This team also has representation from members of Business, Product, Tech and legal. We are passionate, energetic individuals and moving at 10x speed is where we excel.

- If you want a high powered career growth and supporting work environment, we are the right destination for you!

About the Role:

- As a Senior Manager in the Trust & Safety Team at Meesho, you will play a critical role in safeguarding our platform by identifying and mitigating user and seller fraud.

- You will lead a team focused on proactive fraud prevention and management, collaborating with cross-functional teams to implement effective solutions that minimize losses and enhance user trust.

- Your expertise in fraud detection, analytical modeling, and stakeholder management will be essential in driving initiatives that protect our community.

What you will do:

Fraud Identification and Analysis:

- Monitor and analyze fraud trends affecting users and sellers on the platform.

- Identify new fraud schemes and assess their potential impact on the platform.

- Develop and implement analytical models to detect fraudulent activities effectively.

Solution Development:

- Design and execute operational solutions to address fraud-related challenges.

- Collaborate with product and tech teams to integrate proactive fraud prevention measures into platform features and processes.

- Evaluate system vulnerabilities and implement measures to close gaps in fraud detection and prevention.

Stakeholder Management:

- Engage with internal stakeholders to communicate fraud trends, solutions, and impacts on the platform.

- Collaborate with legal, compliance, and customer support teams to ensure comprehensive fraud management.

Rapid Response and Adaptability:

- Quickly respond to emerging fraud threats, implementing strategies to mitigate risks.

- Maintain an agile approach to fraud management, adapting processes as needed based on evolving threats.

Reporting and Metrics:

- Develop and maintain reporting frameworks to track fraud incidents, team performance, and the effectiveness of implemented solutions.

- Present findings and recommendations to senior leadership and relevant stakeholders.

What you will need:

- Bachelors/ Master's degree from premium college with 5-7 years of work experience in start-ups/consumer internet companies/management consulting/operations

- Strong analytical and problem-solving skills, with the ability to interpret complex data

- Excellent leadership and team management capabilities

- Effective communication skills for stakeholder engagement and reporting

- Ability to work collaboratively in a fast-paced, dynamic environment

- Proven track record of defining and driving initiatives with minimal supervision

- Proficiency in ExcelSQL experience is preferable

Note: For your candidature to be considered on this job, you need to apply necessarily on the redirected career page of the company as well.