Meesho - Senior Manager - Strategy & Operations - Fulfilment & Experience

Designation - Senior Manager - Strategy & Ops (F&E)

Location - Bangalore

About the Team

Being part of Meesho's Fulfillment and Experience (F&E) team as Senior Manager will zip you to the cockpit of our ever-burgeoning rocketship. And, you'll shape the experience of Bharat's next billion e-commerce users.

We're an eclectic mix of over 100 professionals, all driven by the first principles of problem-solving. We come with diverse skill sets and responsibilities ranging from running operations/support to managing the supply chain, and maintaining analytics. At Meesho, we're trying to do what's never been done before - herald e-commerce into the tier-2, tier-3 cities of India.

Our team's role in this ambitious mission is to reimagine logistics from the ground up completely. This means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain that reimagines e-commerce, not just in India but globally.

We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s virtual meetings, fun-filled monthly all-team catch-ups, and timely rewards and recognitions.

About the Role:

We are looking for strong, independent and innovative problem solver to head the central network design team for Fulfillment & Experience. You'll work closely with the program and product managers who lead fulfillment and user/supplier experience charters in order to serve our users better. To this end, you'll lead key initiatives and impactful projects to revamp the very way we solve the most complex problem of a logistics network - network design .

Your guiding question in this role will be "is Meesho the preferred channel of e-commerce for all our customers, small entrepreneurs and users?". You'll answer this question every day through user-centric, cost-effective designs and processes. You'll also own the performance metric for Fulfillment and Experience in your charter.

What you will do:

- Lead the network design charter for Valmo (Meesho's foray into logistics)

- Help design SOPs that are user-centric, cost-effective, scalable and aligned to business strategy for backend processes

- Manage Internal and external stakeholders

- Work closely with cross functional teams to develop new processes for optimizing the network speed, network cost and improve the Customer experience

- Spearhead business process improvements to positively affect operational efficiencies

- Own the operational metrics associated with programs

- Identify potential points of continuous improvement to fill in existing process gaps

- Partner with analytics, product, fulfillment, 3PL and leadership teams to improve user experience and reduce business costs

- Conduct data analysis to develop insights and identify areas of improvement

What you will need

- Bachelor's / Master's degree from tier 1 college in any discipline with 6+ years of work experience in start-ups / consumer internet companies/management consulting/operations

- Strong data-driven mindset to solve problems. Proven ability to form points of view on business implications

- Proven track record of defining and driving initiatives with minimal supervision

- Proficiency in Excel

- Expertise in multi-front stakeholder management