About the team:
Key Responsibilities:
- Client Relationship Management: Serve as the primary point of contact for enterprise clients, ensuring a seamless onboarding and service experience.Build strong, trust-based relationships with decision-makers, acting as a client advocate within the company.
- Problem Solving & Value Delivery: Understand client needs deeply and provide tailored solutions leveraging our suite of AI services.Proactively address challenges, ensuring clients achieve their desired outcomes with our products.
- Renewal Revenue & Retention:Own and drive account retention and renewal revenue, ensuring long-term partnerships with clients.Design and execute strategies to maximize client satisfaction and loyalty.
- Client Engagement & Feedback:Conduct monthly review meetings with clients to discuss performance, gather feedback, and identify growth opportunities.Share actionable client insights with internal teams to improve products and services.
Metrics Ownership:
Drive key performance metrics, including:
- Renewal Revenue
- Client NPS (Net Promoter Score)Client CSAT (Customer Satisfaction Score)
- Monitor account health and provide regular updates on progress and client ROI.
- Upselling & Cross-Selling:Identify opportunities to expand our footprint within client accounts through upselling and cross-selling AI solutions.Collaborate with sales and product teams to customize offerings for client success.
- Strategic Feedback Loop:Gather insights from client interactions to inform product improvements and new AI solution development.
- Tech Savviness:Be well-versed in tools like CRMs, AI-powered solutions, and analytics platforms to track client progress and manage account data efficiently.Stay updated on AI trends and emerging technologies to guide clients effectively
What Were Looking For:
- Client-First Mindset: Deep empathy for clients and a passion for solving their challenges. Problem-Solving Acumen: Ability to understand complex client needs and provide creative solutions.
- Go-Getter: Self-motivated, proactive, and results-driven, with a willingness to take ownership. Early-Stage Flexibility: Comfort with ambiguity and adaptability to changing priorities in a startup environment.
What you will need:
- 6+ years in enterprise account management, SaaS, IT services, or AI/ML products.Proven track record of managing enterprise clients and driving retention and growth.
- Exceptional communication and interpersonal skills.
- Strong analytical skills to assess account performance and client needs.
- Ability to manage multiple clients and projects simultaneously.
Note: For your candidature to be considered on this job, you need to apply necessarily on the redirected career page of the company as well.
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Job has been closed or removed by the administrator.
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Posted By
605
JOB VIEWS
240
APPLICATIONS
0
RECRUITER ACTIONS
See how you stand against competition
Pro
View Insights
Posted in
IT & Systems
Job Code
1499948
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