Meesho - Associate - Fulfillment & Experience - Partner Support

Associate Valmo (partner Support)

About the team:

You will be joining the Fulfillment and Experience (F&E) team at Meesho working on enabling Meesho deliver a world-class experience to their customers. As one of the prime movers in the e-commerce logistics ecosystem, the F&E team are solving industry-defining problems at scale that few startups can offer globally.

About the Role:

As an Associate - F&E - Partner Support, you'll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation. In order to drive implementation, you'll get complete autonomy in terms of the team and processes that you would want to set up. You'll also be responsible for shaping up the right solutions in coordination with the product team, in case your the solution requires tech interventions.

What you will do:

- Design programs to improve Partner Support metrics, driving improvement in Partner NPS or relevant support metrics.

- Create Support I/O dashboards and drive the key metrics.

- Drive ops tech program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes.

- Engage the Meesho Leadership as active stakeholders in problem-solving for your programs.

- Manage internal and external stakeholders, and work with cross org teams to ensure success of the programs you own.

- The role requires strong generalist problem solving skills and offers mobility across different business verticals within the organization.

What you will need:

- Candidates from Premium colleges with total work experience of 1-2 years preferred.

- Experience in Fulfillment, 3PL Logistics, Supply chain, Operations or experience in similar high growth tech startups preferred.

- Strong problem solving and analytical skills; candidate should have data driven and inquisitive approach.

- Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high impact activities, and work on complex projects.

- Candidates with SQL experience (basic level) preferred.

Note: For your candidature to be considered on this job, you need to apply necessarily on the redirected career page of the company as well.