Meesho - Assistant Manager - Supplier & User Experience - Control Tower - IIT/NIT/BITS

About the Team :

- As a part of the Fulfillment and Experience (F&E) team at Meesho, you will be at the forefront of using data to drive exceptional experiences for our Suppliers and Users. Our team is pivotal in solving complex, industry-defining problems at scale, making an impact on overall Supplier & User experience.

About the Role :

- In this role, you will primarily focus on leveraging data analytics to enhance user experiences across our platform.

- You will identify key challenges, devise data-driven solutions, and lead the implementation of these strategies to improve operational and experience metrics and work closely with multiple Stakeholder.

- You will be leveraging data to share the insights on next steps to achieve long term & short term vision.

What you will do :

- Problem Identification & Prioritization: Analyze large datasets to identify trends, patterns, and outliers that drive actionable insights for improving customer and seller experiences.

Instrumentation Dashboard :

- Implement alert systems within dashboards to notify stakeholders ofcritical issues or emerging trends that require immediate attention.

Solution Discovery :

- Own the responsibility for designing and implementing programs aimed atenhancing user experience metrics like Net Promoter Score (NPS) and other operational metrics.

Adoption & Metrics :

- Define product metrics for your area, and track them continuously. Identifyusage patterns and come up with action plans to move metrics in the right direction.

Roadmap Creation :

- Create a product roadmap for your area that has at least a 3-monthforward-looking view of key customer/business problems to be solved.

\What you will need :

- B.Tech degree from Premium college.

- 2 - 4 years of experience, preferably in Strategy & Operations/Management Consulting with a strong analytical focus.

- Proficiency in SQL for querying relational databases and manipulating large datasets.

- Hands-on experience with BI and data visualization tools (e.g., Tableau, Power BI, Looker) to create interactive dashboards and reports.

- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

- Excellent communication skills with the ability to translate complex data findings into actionable insights and recommendations.

About us :

- Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit.

- We're not just a platform we're your partner in turning dreams into realities.

Our Mission :

- Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online.

- We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost.

- Over 1.75 million sellers are registered on Meesho, growing their business by tapping the companys massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers.

- Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country.

- We cater to an underserved and unique customer base and cover every serviceable pincode in the country.

- Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company.

Note: For your candidature to be considered on this job, you need to apply necessarily on the redirected career page of the company as well.