Medusind - Deputy General Manager - Revenue Cycle Management

- As the Deputy General Manager for Revenue Cycle Management, you will lead and manage the RCM operations at scale, driving efficiency and optimizing processes to meet business and client objectives.

- This role requires deep RCM expertise, strong leadership skills, and a strategic approach to managing client relationships, enhancing productivity, and building a high-performing team.

- You will report to senior leadership and play a key role in client governance, team development, and operational excellence.

Key Responsibilities:

- Oversee RCM operations for a large team (500+ employees) with at least 12+ years of experience in operations management.

- Ensure the team meets client metrics and organizational goals by reviewing and optimizing productivity and quality standards.

- Build and maintain positive client relationships to enhance satisfaction and retention.

- Assist senior leadership in managing staffing levels, ensuring alignment with business needs.

- Handle month-end reporting, client invoicing, and budget forecasting.

- Monitor escalated issues and support resolution to maintain smooth operations and client satisfaction.

- Lead cross-functional initiatives to improve RCM workflows and achieve organizational revenue cycle goals.

- Work closely with internal and external partners to implement technology solutions that drive performance and revenue growth.

- 12+ years of experience in operations, specifically in Revenue Cycle Management.

- Proven leadership in managing large teams and driving operational success.

- Demonstrated ability to build and maintain high client satisfaction and handle client - escalations effectively.