Medsonway Solutions - Operations Head - Supply Chain

Company Summary:

Medsonway Solutions Pvt Ltd is an online medicine delivery service, specializing in recurring delivery of medicines to patients with chronic illnesses such as diabetes, heart disease, cancer etc. Medicines are delivered at home guaranteed within 24 hours. We are presently operational in Pune, but plan to grow rapidly in cities across India, to be the largest medicine delivery service in India by 2018. (bit.ly/medsonway)

Job Summary:

We are seeking a candidate for Supply Chain Operations with extensive experience in building and leading e-commerce supply chain operations ensuring a seamless customer experience from order placement to customer delivery.

This position will be responsible for all operational areas of our e-commerce business including fulfillment (pick/pack), delivery replenishment, and store related e-commerce operations.

As a senior member of the team, you will lead the day-to-day operations to continually improve order fulfillment performance and reduce costs while building the long-term strategy and capabilities for a sophisticated multi-channel fulfillment and delivery infrastructure with diverse product categories.

Job Requirements

B.Tech/MBA/Masters/Phd in Statistics/ Econometrics/ Mathematics/ Engineering / Operations Research or supply chain management

Extensive hands-on experience of 3 years in Supply Chain/Operations analytics

Must have very strong analytical mind, problem solving skills and good communications skills

Passion to learn, improve and adapt Ability to work with minimal supervision and effectively with teams and stakeholders

Familiarity with MS Excel/MS Access/SQL/VBA/SAS will be plus

Highly motivated, discipline and able to work in team environment

Sound knowledge of: Logistics concepts (sourcing, forecasting, planning and optimization), Turnaround Time (TAT) is required

Job Responsibilities:

Define, architect and implement our current and future operational/supply-chain road map;

Manage day-to-day operations to improve service levels, operational efficiencies, and costs

Set up systems and processes for logistics, and then scale them up while improving the efficiency at different touch points

Planning to handle significant business growth and promotional fluctuations while meeting operational targets

Develop and manage KPI s for fulfillment and delivery performance that satisfy consumer expectations, marketing requirements and financial targets while optimizing cost and speed

Reduce delivery costs and time (from order placement to customer delivery) by improving carrier costs, optimizing and consolidating orders/routes, and implementing advanced technologies

Suggest strategies to optimize expansion initiatives

Monitor existing metrics, analyze data and partner with internal teams to identify process and system improvement gaps and potential opportunities

Design and develop scalable and automated reporting solutions to enable our brand to manage the business and make effective decisions

Analyzing process changes to see possible impacts on different metrics Skills, Abilities, and Competencies

Oversee development of systems and processes of continuous improvement.