Medical Tourism Global Head - Customer Service

Role & Responsibility : Medical Tourism Global Head - Customer Service.

Role : The Global Head is a comprehensive Profit Centre Head ensuring Services are achieved with Zero Error

Efficiency & Ideal Cost Metrics.

Responsibility :

- Profit Centre Head :

a) Revenue Focus

b) Cost Focused

- Services Standard & Efficiency - Zero Error

- Intensive Services Feedback & Improvements - CRM metrics

- Support Marketing Initiatives with City wise Focus

- Team Building - City Wise Focus

- Partnerships & Alliances- Country Wise Focus

a) Private Medical Institutions etc.

b) Tourism Institutions - Hotels etc.

c) Govt. Institutions

d) Quasi Govt Institutions i.e. Tourism Associations

e) Peer to Peer Associations

f) Doctors & Clinics

g) Diagnostics Centers

h) Special Care Centers

i) All Medical Support Entities

- Succession Planning

- PESTEL Watch - Feedback & Action for ERM Continuous.

- Training & Development - All Service Personnel

- Process Improvement Feedback and Continuous Process Improvements.

- PR & Communications as Per Corporate Communications Directive.