McCormick - Director - Global GBS Service Operations

At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyone's contributions and do what's right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better.

Founded in Baltimore, MD in 1889 in a room and a cellar by 25-year-old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With over 14,000 employees around the world and more than $6 Billion in annual sales, the Company manufactures, markets, and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures, food service businesses and consumers.

While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 60 locations in 25 countries and 170 markets in Asia-Pacific, China, Europe, Middle East and Africa, and the Americas

At McCormick, we have over a 100-year legacy based on our "Power of People" principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values.

Position Overview

- Reporting to the VP Global Business Services (GBS), the Service Operations Director is a GBS-owned role responsible for driving greater consistency in GBS service management processes (e.g., intake, prioritization, progress tracking of work), standardizing how functions write service catalogs to communicate services offered to the business, and standardizing how functions track performance.

- The Director will guide the team, manage two analysts, and coordinate across GBS functional teams, while developing the service operations capability.-

- Additionally, this role will oversee administrative components of operationalizing GBS Governance, including setting agendas, coordinating materials preparation, and facilitating Operational forums. -

- They will also drive adoption of standards and ways of working across GBS.

Key Responsibilities

- Set standards related to service definition, SLAs/JAAs, KPIs, SOPs, Documentation

- Support development of SLAs/JAAs and SOPs/Docs and drive consistent adoption

- Set standard process for service management across GBS, functions and regions and drive consistent adoption

- Administer GBS governance model to ensure effective strategic decision making, operational review, and tactical issue resolution

- Determine operational KPIs for performance tracking and distribute across GBS, functions, regions

- Ongoing operational review in support of GSOs & GDLs-

- Support perf. monitoring and mgmt. by creating standardized reports and advocating for tools-

- Design and roll out clear approach for work intake, prioritization, and progress tracking -

- Drive adoption of standards across the entire GBS and teams that interface with GBS-

Additional Responsibilities

- Collaborate with IT to build / support workflow tool(s)

- Advocate for fit for purpose workflow tool(s)

Experience

- 10-15 years of experience in a cross-functional leadership role, preferably with experience in GBS or shared service type environments

- Experience in process improvement / continuous improvement

- Experience identifying and prioritizing improvement Leading global teams across different geographies

- Working with Regional Leadership teams in establishing scorecards, KPIs and Automation solutions

- Strong understanding of process optimization, performance metrics, and project management

- Proficiency in change management and the ability to drive process improvement

- Strategic thinking and a clear vision for aligning functional and GBS goals

- Strong leadership and team management capabilities, with a focus on talent development

Qualifications

Bachelors degree + MBA (preferred)

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law