MBRDI/Daimler - Deputy General Manager - SAP

Mercedes-Benz Research and Development India

Objectives of the Job :

- Leading SAP functional and technical teams to deliver development and support services for finance templates like CoFiCo/SBISS

- Team Lead: Recruit, train and mentor team; responsibility for appraisal and growth of team members

- Member of the IT/QIG Leadership Team: Contribute to the evolution, definition and implementation of the department strategy;

- Responsible for the financial management for the team (Operational Planning, 1/2EA, Budget, reporting, Procurement, Service Agreements, PR/PO Process etc.)

- Responsibility to drive, develop and maintain high quality SAP developments

- Responsibility to lead and/or to support international and local projects.

- High intercultural competencies to ensure a close working and relationship model with our IT-partners worldwide (stakeholder management).

- Responsibility to handle new demands and/or critical incidents e.g. Prio1, MIM

Communication - With Whom?

1. INTERNAL (India Team)

A. IT/QIG LS (Scheduled meetings to discuss departmental activities/water falling of information)

B. Team Meeting(Provide organizational and departmental updates to the team; note and solve team concerns)

C. Topic Tracking Meeting (Progress tracking - in the areas of Service Delivery, Service Operations, Timelines, Costing & Communication)

D. L5 Team Members (direct reportees) (One-on-one meetings to understand individual concerns, aspirations, training needs & growth prospects)

2. Others (Daimler Worldwide, External Partners)

A. Daimler counterparts in Stuttgart/Madrid (Discuss about strategic, cost, management & delivery aspects of services/topics, project management)

B. IT-Partners worldwide (Discuss strategic topics, status updates, critical roll-outs and incidents, improvement areas, OLA reporting, new services)

C. External Service Providers (SLA reporting, contract management etc.)

1. INTERNAL (India Team)

A. IT/QIG LS (Scheduled meetings to discuss departmental activities/water falling of information)

B. Team Meeting(Provide organizational and departmental updates to the team; note and solve team concerns)

C. Topic Tracking Meeting (Progress tracking - in the areas of Service Delivery, Service Operations, Timelines, Costing & Communication)

D. L5 Team Members (direct reportees) (One-on-one meetings to understand individual concerns, aspirations, training needs & growth prospects)

2. Others (Daimler Worldwide, External Partners)

A. Daimler counterparts in Stuttgart/Madrid (Discuss about strategic, cost, management & delivery aspects of services/topics, project management)

B. IT-Partners worldwide (Discuss strategic topics, status updates, critical roll-outs and incidents, improvement areas, OLA reporting, new services)

C. External Service Providers (SLA reporting, contract management etc.)

Education - Any Graduate, Post Graduate in Engineering, Computer Science, Finance preferable

Experience :

No of Years: 15+

Very good background in People management, International Project and Client Management, Service Management, Financial Management, Reporting, Contract Management, Quality Management, SAP program management, Service Delivery, Service Operations, ITIL Framework, 2nd & 3rd level support, 24x7 operations incl. Inc/Chg/Prob Management (ITIL)

Type of Work:

1. Team Management

2. Delivery Management

Areas of Work:

Service Operations: Provide 24- 7 support to critical finance applications with a mix of internal and external teams

Service Delivery: Provide application development services with highest quality using agile and SDLC frameworks

Program & Project Management : Planning, Scheduling, Risk Management, Costing, Tracking & Reporting for a Portfolio of Services or Projects

Team Management : Recruitment, Mentoring, Team Building, Conducting Appraisals

Specific Knowledge: (Skill / Languages etc.)

- Should be well versed with setting up and running of Services from Offshore

- Should have deep understanding of ITIL service operations

- Should have very good experience in managing large SAP engagements and should have understanding of the emerging technologies in SAP

- Hands-on in Team Management, Finance Management and Project Management

- Knowledge of German knowledge would be a plus

- International exposure is mandatory

Main Task Description :

- Team Leading responsibility (People Planning, Budget Planning and Reporting, Target setting, trainings, mentoring, appraisals)

- Service Management (Maintain, develop and expand the established services for all customers worldwide, Service Agreement responsibility)

- Support and drive the department strategy

- Establishing a stable service operations and service delivery for the area of responsibility.

- Set-up and run a stable 24x7 service operations team for L2/L3 support services

- Support department and CoC initiatives

- Contribute to the business development