Maynard Leigh - Head - Business Development

Salary offered: 13 - 14 LPA

Maynard Leigh Associates is an established and creative London based learning & development provider. We are pioneers in transforming skills from the performing arts into business. All of our trainers, who are out running workshops everyday globally, derive from the professional performing arts industries. They are either actors, directors, writers and authors. We offer a professional, friendly and supportive environment and culture.

The role of Head Business Development primarily focuses on business generation, client servicing and retention.

Responsible to : Vivek Arora ( Managing Director)

Hours : 8:30 am - 5:30 pm

Location : Huaz Khas, South Delhi

Educational Qualifications : Post Graduate

Main duties of the post :

- Business generation (new business & leveraging existing client relationships for up-sell and cross-sell)

- Build company profile and brand image in the market through sustained campaigns

- Market intelligence activities for the sector; identify clients and needs

- Strategize effectively to create new customers on a continuous basis

- Meet with business targets set for the accounting year on a monthly basis and ensure a steady booking of orders throughout the year.

- Leading, managing client relationships and continuously monitor customer satisfaction.

- Establishing and maintaining strong client relationships through regular close contact/ visits/ face time / skype / telephone/ video chats.

- Manage the entire process from initial contact with a client to administering the project, ensuring all logistical needs have been met within a suitable timeframe and high levels of accuracy

- Produce monthly and quarterly status reports for each client.

- Being the main point of contact between clients, MLA client consultants and the office.

- You will effectively interact with other colleagues, briefing them fully on marketing and business development campaigns as well as being briefed on projects of similar nature.

- Manage the CRM systems and sales process to keep track on enquiries and sales and ensure no opportunities are missed.

Other key responsibilities:

- Supervising the activities of logistics team and ensuring that booking forms/contracts are signed and returned in a timely fashion.

- Coordinating events to ensure project is managed in a timely fashion.

- Contribution to sales proposals where required.

- Being available to clients, consultants where required.

- Developing your team members.

- Ensuring accurate, current details of clients are kept on the database

- Responding to requests from the Client Director and Consultants in an efficient and timely manner.

Person Specification :

- A Maynard Leigh person is a part of what makes us successful; our teams are dedicated to providing the best possible service. We recruit individuals who match our company values: creativity, integrity, care, openness and vitality and who are motivated and capable individuals who can multitask and approach problem solving with creativity.

Knowledge and Experience required :

- Experience of managing accounts and relationships for multiple clients

- A good understanding of what it takes to maintain and develop the most productive client relationships

Skills required :

- Excellent organisational and time management skills

- Ability to create and maintain accurate / accessible and organised documentation

- Ability to manage events

- Excellent report-writing, analytical and project management skills

- Ability to manage the logistical process for complex clients and projects

Functional Competencies required :

- Hands on approach to problem solving; identifying issues and using initiative and available resources to generate solutions

- An ability to identify a client's key business objectives

- Ability to present bespoke proposals (with support from senior managers) that meet client needs

- Strong motivation and a positive approach to researching and analysing new business opportunities

- Ability to cope with conflicting demands and to prioritise tasks

- A positive attitude to dealing with people

Competencies to develop while in the role :

- In-depth product and service knowledge- All maynardleigh solutions including executive coaching and Interactive theater

- Able to identify and convert upsell and cross-sell opportunities

- Share knowledge and proactively look to develop procedures to improve efficiency

- Ability to identify issues and propose solutions before the client brings them to our attention

For further queries you can call Priyam on 7406618146