Max Life Insurance - Manager - Training/Operations

Job Description

Position: Manager - Training (Operations)

Incumbent Department : Operations

Function : Operations - Training

Reporting to :Chief Manager - Operations Training

Band :4

Location : Bangalore GO1!

Team size (D/I) NA

JOB SUMMARY

- Assist in developing efficient & sustainable Training Structure for Home Office

- The incumbent will be responsible for designing and conducting training programmes

- For employees in the Home office and Business Partners

- Refresher programs or introduction to new processes for existing employees

- Managing training MIS and Vendor Payments

KEY RESPONSIBILITIES

- Assist in conducting training need analysis and establish

- Training gaps

- Design & Prepare training curriculum for

a)Existing employees

b)Coordinate with Managers, Function heads to understand Training needs.

- up-to-date with latest in competition and financial markets.

- Develop & enhance core competence of Home Office staff focused towards Customer Centricity & Skill enhancement.

a)Follow role based certification for home office employees.

a) Conduct training

b) Induction

c) Functional Trainings

d) System Trainings

e) On-job-training

f) Customer Centricity Programs

f) Behavioral Programs

- Handle all logistics and administration matters

- Assist in creating Process Manuals, Intranet Sites for quality learning and constantly update

- Generate & publish MIS at the desired frequency

- Spread awareness & usage of Knowledge Bridge across the home office.

- Assist in preparing and driving e-Learning modules/strategy across the home office.

- Proper alignment with all stakeholders to drive training programs with business partners.

- Should have flair towards content development and related areas.

- Dynamic in time management skill and priorities set.

- Ability to work with the team and deliver time bound result.

Measures of Success

- Number of Training Programs Rolled out

- Timeliness of the Programs rolled out

- Employees Coverage % across the home office and business partners.

- Managing stakeholders expectations.

- Feedback on training conducted from participants and supervisors

- Quality of process manuals and how up-to-date they are

- Accuracy and timeliness of MIS

- Self Assessment scores of Various Functional Tests.

- Query management System TAT and Quality

- All ILT session should have 4.2 minimum rating.

- Improvement on various parameters on which training intervention is done.

- Special focus on Business Partners and timely deliveries of training program.

Key Relationships (Internal /External)

- Internal and External

Key competencies/skills required :

- Independent delivery of programs

- In depth knowledge of Operations

- High process orientation

- Good Communication Skills

- High on Customer Centricity

Desired qualification and experience

- Graduate/Post Graduate in any discipline

- At least 7-8 years of experience in training, Operations, preferably in skills and on-the-job training. Should also have some exposure to documenting processes