Max Life Insurance - Manager - Compliance/Fraud Investigation

Manager - Compliance

Job Responsibility :

Effectively Manage My voice process :

- Timely login of cases being reported in My Voice

- Publish periodic dashboard to all stakeholders

- Publish periodic dashboard to management

- Strong exception reporting

- Timely case assignment of all reports being published by respective investigation units within Max Life Insurance

Conduct Fraud Investigation process for Distribution Channels :

- Conduct in-depth Fraud investigations and ensure holistic, appropriate & precise completion.

- Investigation Reports on the erring Agents / Sales personnel are submitted in a timely manner.

- All sales malpractices cases are adequately investigated and work with Legal/ HR/ Management in determining impropriety committed.

Identify process gaps/ failures within distribution and other internal departments; thereby recommend preventive measures to help mitigate such issues in future. Close looping of recommended measures with other departments.

Drive Culture :

- Drive compliance culture in the organization through periodic communication

- Drive compliance culture in the organization through structured class room sessions to be delivered

Dash boarding Activity :

- Manage MIS and Dash boarding for CIU

- Timely reporting to all stakeholders including the management

- Maintain quality check within the team and publish dashboard periodically

Desired Experience :

- Bachelors degree in any discipline

- Demonstrated skills in fraud detection and investigation / Compliance Monitoring/ Complaint Handling/ Quality controls

- 5 -7 years of relevant experience

- Should be willing to travel when required.