Max Life Insurance - Chief Manager - Internal Audit - Process Audit

JOB SUMMARY

Responsible for rolling out and implementing Process audit excellence framework across the organization. The scope of work will cover all functions and timely completion of Process audits as per agreed timelines. The key outcome from the Process audits will include gap analysis and rating the functions basis Process maturity in the area of process documentation / adherence of process steps as detailed in the documented process.

KEY RESPONSIBILITIES

Functional Strategy

1. Develop a strategy to roll out Process audit framework across the organization with an objective to measure improvement in process adherence and maturity across all functions of the organization.

2. Ensure that business process outcomes are in harmony with an organization's strategic goals.

3. Work collaboratively across all departments of the organization to help improve the management of a business process.

Process Audit Excellence Framework

1. Develop and roll out Process audit excellence framework covering the methodology, frequency and audit rating mechanism for Process audits across the organization.

2. Focus on the entire audit process from beginning to end and identify gaps with a focus on enhancing profitability and assist the organization to meet its business objectives and goals.

Process control awareness

1. Create awareness and embed Process culture within the organization by working closely with Department heads and Process owners along with Q&SE team members.

2. Engage with cross functional teams to inspire and empower them to provide input into process change.

3. Encourage employees to embrace the new process once it is implemented.

Partnership relationship management

1. Manage and oversee the audit work performed by the service provider

2. Train and provide direction to the staff of audit service provider to enable best-in-class output in the form of audit reports.

3. Continuous improvement at each initiative level by working with all internal and external stakeholders

4. Participate in meetings with partners at agreed frequency and monitor closure of all action items from their side

At the end of each cycle have a "learning's evaluation session" with the partner to identify improvement opportunities and best practices - to feed into the next cycle

Measures of Success

- Adherence to Process audit plan - Timely completion of audit scope, planning, execution and reporting.

- Positive feedback from stakeholders

- Improvement in process maturity score / index and control environment in the organization.

Key Relationships (Internal /External)

Internal: Employees, Department Heads, Quality team members and Internal Audit / Risk management team

External: Outsourced Audit partners

Key competencies/skills required

- Excellent communication skills (Oral & Written)

- Strong intersection management and relationship building capabilities

- Excellent knowledge of process mapping, version controlling, updating and measuring the processes.

- Ability to influence and impact without authority

- Microsoft Word, Excel & PowerPoint skills,

Desired qualification and experience:

- Minimum Bachelor's Degree in any discipline

- Preference for statistical background / Analytical skills

- Certification on ISO Internal Auditor

- Minimum of 8+ years of experience in handling process audits / assessments and improvements