Matrix - Branch Manager

Overview

- Overseeing a location and responsible for ensuring the profitability of the branch as per AOP targets

Direct reportees

- 100 plus (Across various functions)

Responsibilities

1) Revenue

- Attaining Sales numbers as per MOM targets defined as per AOP sensibilities

- New Business Pursuits

- Define and lay down action plans towards realization of targets

- Assign targets to team leaders to ensure focused efforts towards the attainment of sales objectives

- Review mechanisms with team members on a daily basis

2) Collections

- Work closely with credit control colleagues to ensure recoveries for respective locations

- Extend on payment scenarios across corporate and retail customers

3) People Management

- Manage direct and indirect reportees

- Work with Human Resources closely to ensure that hiring happens in a timely fashion (as per SLA’s) and ensure quality

- Act as a mentor to team members

4) Relationship Management

- Initiate and track voice of the customer

- Implement feedback mechanisms

5) Collaboration with Business Enablers

- Work with administration on infrastructure needs and improvement

- With Operations on Customer Care and stocks support

- With Human Resources on end to end HR aspects with regional HR business partners

- With Finance on branch financial intricacies