Matrimony.com - Cluster Manager - Telesales

Monitoring and managing a team of Telesales executives and driving productivity through Team Leaders

Segregating and assigning leads across the executives.

Ensuring that the executives meet the hourly/daily/monthly targets and sending reports to the manager on the targets achieved.

Periodically reviewing the performance of the team, driving metrics around individual performance, attrition, quality, talk time and number of calls being made by the team.

Constantly motivating executives driving them towards incentives and controlling attrition.

Identifying training needs and highlighting the same.

Excellent verbal communication, telephone etiquette, fluency in English and the regional language, selling and telemarketing skills, persuasive skills, listening skills.

Good Leadership / Supervisory Skills.

Service orientation.

Basic Computer knowledge.

Salary Range: 9 - 12 LPA