Matrimony.com - AGM/GM/State Head - Sales/Service/Operations - Photography Services

State Head - Photography Services

Department : Matrimony Photography Services

Job Title : Associate General Manager/General Manager

Role : State Head - Operations

Reports Into The : Business Head - Matrimony Photography Services

About Us :

- Matrimony.com Ltd is the largest and the most trusted matrimony brand in the world with employee strength of around 4000 associates in India and abroad. The service offering of the brand are in matchmaking and marriage related services through websites, mobile sites and mobile apps and is also complemented by 150+ company owned retail outlets. Its flagship products are BharatMatrimony, CommunityMatrimony and EliteMatrimony in the matchmaking business, with over 2.5 million active members availing these services.

- The company is in its pre IPO stage and is expanding into a $ 54 billion marriage services market. Matrimony.com's current offerings in the marriage services business are MatrimonyDirectory, MatrimonyPhotography and MatrimonyBazaar.

Department Overview :

- Matrimony Photography is a professional service that deals with wedding photography and videography. We have a team of highly creative, professionally qualified and experienced photographers and videographers to make those special, once in a lifetime moments captured for life. This, complimented with state of the art equipments and high quality service is sure to provide our customers with a delightful experience.

Role Overview :

- The State Head is responsible for the Sales, Service and Operations of Matrimony Photography Services; Revenue generation by new customer acquisition, growth in existing cliental and overall expansion of the business. Work with regional vendors in the space of photography for mutually beneficial tie ups. Ensuring on-time customer service through a healthy mix of on roll and off roll photographers and videographers.

Key Responsibilities :

- Overseeing Entire Sales and Operations of the State for Photography Services

- Team Building - Manpower Planning, recruiting, training and retaining telecallers and photographers.

- Ensuring On time servicing of Customers through a healthy mix of online and offline photographers

- Ensuring that SOPs laid down by the company are followed by both freelancers and on roll photographers.

- Successful complaint handling and timely response to customers

- Reviewing the sales projection/pipeline and ensuring that sales milestones are met on a daily/weekly basis and projections remain accurate

- Ensuring timely updation of CRM & Relevant payment collections to company as per norms

- Ensuring geographical expansion of business within the state as agreed with HO

- Keeping close track of development or innovations in the photography sector n the region and updating HO

Skills and Competencies :

- Experience in Sales & Business Development

- Strong management and leadership capabilities with the ability to effectively motivate the team and control attrition.

- High process compliance and result orientation

- Excellent Communication and Presentation skills

- High level of Quality, Punctuality and Customer Service Orientation

- Ability to manage a high performing team and drive deliverables

- Strong selling skills, right work attitude & interpersonal skills

- Strong networking and vendor management skills

Education and Experience :

- Post graduation in Business Management (MBA/PGDBM) preferably in Sales & Marketing with 15-18 years experience in managing large sales and Customer Service force in Services Organization.

Job Location : Secunderabad