MasterCard - Manager - Platform Services

Who is Mastercard?

- We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless- . We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title : Manager, Platform services

Summary : 

The Platform Services team provides server hardware, software and consulting services to MasterCard's internal and external customers to support MasterCard's strategic goals and objectives.

- Do you have experience with Unix/Linux, Solaris, Window's Servers, virtualization and enterprise storage devices?

- Are you a seasoned leader adept in collaborating in a global environment?

- Do you have experience in leading cross-functional teams and inspiring them to deliver technical solutions efficiently, while providing outstanding customer support?

Role : 

- Manages projects, which include responsibility for planning time, resource utilization and implementation.

- Manage the deployment of standardized hardware and software solutions to meet project deliverables.

- Drive lifecycle management (LCM) for supported hardware platforms, which includes technical refresh planning and capacity upgrades.

- Supports chronic complex problem resolution and managerial operational support, as necessary.

- Manage multiple vendor relationships.

- Coaches and develops direct reports and other employees, ensuring the department is adequately staffed, trained and managed.

- Ensure team initiatives align with business goals and processes are maintained to meet specific service and quality standards.

- Recommend and implement business or process improvements, recognizing global perspectives.

- Recommends future technology direction.

All about You: 

- Bachelors in Computer Science

- Experience managing Unix/Linux, Solaris, Window's Servers, virtualization and/or enterprise storage platforms.

- Effective at leading and managing global and cross-functional teams of senior technical individual contributors.

- Strong verbal and written communications skills, prioritization skills, and the ability to effectively communicate issues and project status across multiple levels within an organization.

- Experience with managing project timelines and deliverables.

- Ability to effectively handle personnel issues and provide ongoing coaching and feedback.

- Provide functional and directional guidance to staff

- Need to have team management experience

- Need to have excellent knowledge of ITIL processes

- Experience in banking/financial operations is desirable

- We need team members with an appetite for change and pushing the boundaries of what can be done with automation.

- Experience in working across operations teams to prioritize needs and to build relationships is a must.