MasterCard - Director - Business Operations - Production Support

Who is Mastercard-

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless- . We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Director - Biz Ops (Production Support)

Overview

"Position with advanced understanding and knowledge of the Business Operations and Support area with solid knowledge of required services. Provide management direction to the team and recommend strategic direction based on established policy. Assure established operations interfaces with MasterCard's electronic payment processing systems are compliant with MasterCard's global product rules and specifications. Recommend and implement policy changes. Lead and manage staff with responsibility for staffing, training, objective setting and ensuring goals and objectives are met by the team.

Role :

- Lead and motivate a team of Operations Specialists following corporate Human Resources policies and standards.

- Define and set team objectives monitoring performance ensuring these goals and objectives are achieved on a constant basis.

- Lead, coach and mentor team members on various functions.

- Execute corporate global MasterCard strategy with a focus on processing operations via adequate strategy translations.

- Contribute to the definition of Service Level Agreements / Operations Level Agreements between the global Processing Operations department and other processing and operations support teams throughout MasterCard.

- Ensure audit compliance with activities and work standards of team.

- Responsible for team adherence to standard Operations metrics and SLA's.

- Perform strategic planning; financial planning; administration and management of the department.

Manage effort within approved manpower and budget guidelines, coordinating multiple project efforts.

- Provide leadership, direction and supervision to staff and ensure each project or effort is adequately staffed; trained and managed. Ensure personnel have appropriate skills and behaviours; effectively communicate performance results; as necessary.

- Ensure 24 by 7 by 365 processing, data, and network availability across a multi-platform data centre environment.

All About You :

- Bachelor's degree in Business, Information Technology, Computer Science or equivalent work experience.

- Payment transaction processing and industry business principles knowledge.

- Understanding of the full transaction lifecycle for payment brands

- Extensive experience in Payments / Banking domain, having worked in Operations / Support environment.

- Ability to interact well with the customer, Sr. and Executive management

- Strong verbal and written communication skills

- Ability to drive change in a technical work environment

- Ability to coordinate processing theory /principles with business impact

- Ability to lead matrix organizations and cross-functional teams

- Excellent time management skills

- Excellent coaching, mentoring, and team building skills