MasterCard - Consultant - Product Management - Technical

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title : Consultant, Product Management - Technical

Overview :

MasterCard Connect is MasterCard's primary business-to-business (B2B) portal, enabling secure and targeted interactions with our customers.

User interactions are delivered through a consistent, integrated, and tailored workspace of applications and information, which helps to ensure that users have access to appropriate levels of functionality and data. This role is a career opportunity in delivering business solutions globally for one of the most well-known brands in the world. Passion, rigor, and drive are required.

Roles and responsibilities :

- Owns the working backwards document and vision for feature releases

- Identifies gaps and charters new platform capabilities as required

- Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product

- Compares features for competitive review to inform prioritization within a platform product release

- Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product

- Participates with the business in customer research to inform platform product feature needs

- Contributes near-term input (quarterly) for the platform product portfolio and roadmap

- Makes trade-off decisions on platform product features

- Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests

- Exhibits expertise within platform feature area and coordinates with interdependent teams

- Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set

- Has visibility into the design of the user experience

- Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed

- Continuously monitors feature development at the feature level

- Reviews product demo with the development team against acceptance criteria for the feature set

- Prepares launches and monitors platform performances, adoption, and operational health for feature sets

- Stays aligned with GTM plans for the feature set

- Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership

- Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature

- Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues

- Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them

- Independently identifies and researches anomalous performance; escalates findings to senior management

- Coordinates internal forums to collect and identify feature-level development opportunities

- Owns and manages product documentation; enables self-service support and/or works to reduce overhead

- Identifies feature risks from business and customer feedback and in-depth analysis of operational performance; shares with senior leadership

- Establishes a network within the organization; begins to build internal and external networks

- Mentoring team members

- Assists with candidate selection and onboarding

All About you :

- Be able to understatnt the functionality, architecture, dependencies, and runtime properties of the systems supporting your platform products. 

- This includes the business requirements and associated use cases, Mastercard customer's experience, Mastercard's back office systems, the technical stack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.

- Understands and can explain the business context and the associated customer use cases

- Proficient at grooming user stories, setting entrance/exit criteria and prioritizing a platform product backlog

- Understands the technologies supporting the platform product and are able to hold your own in debates with other Parter teams

- Recognize discordant views and take part in constructive dialog to resolve them

- Verbal and written communication is clear and concise

- Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality

- Experience in Agile development

- Experience in Architecting Solutions

- Experience in Requirements Gathering

- Experience in Technical/Functional Documentation

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.