Master Trainer - Telecom/Retail

For - Retail Vertical ( A leading TELECOM House)

Location : Gurgaon

Level : Manager

Exp is 3-8 Yrs

Maximum CTC : 13 LPA

Looking for young vibrant graduates / post graduates with excellent communication skills.

Brief of JD

Training Calendar Creation :

- Create Beat Plan basis training need identification.

Training Delivery and Governance :

- Conduct Train the trainer for beat trainers

- Train OR team on Product selling and customer experience management.

- Ensure implementation of training guidelines at stores.

- Travel stores to train the CROs and conduct training need analysis trainings resulting in increase in sales

- Work as beat trainer for Delhi – NCR region.

Operations :

- Monitor, review and drive performance of CRO

- Drive training and certification targets for new and existing store staff

- Identify gaps & create solutions to improve the induction & output of store staff

Content Management :

- Conceptualize, get developed and implement content for all training

- Conduct periodic need-gap-analysis and use the same to improve on the existing content quality

Customer Experience:

- Ensure Customer Experience objectives and targets are met through training intervention.

- Ensure continuous improvement in training strategy and process to improve CSAT and Sales

Challenges

Timeliness of content creation & delivery

Please share your CV to following e-mail ID and also share with your own people who are into TRAINING or are Trainers in retail vertical.

Sanjay
Email : Chaatakjobs@chrsp.com