Master Data Management - BPO

Required Qualification Any Graduate

Required Experience 8 - 12 years experience in Material, Customer and Vendor Master Management

Shift timings Flexibility with shifts

Roles and Responsibilities

- Responsible for Service Delivery in Master Data Management space.

- Project management of data cleansing, enriching & migration related activities

- Ensuring SLAs/KPIs are agreed with client and adhered

- Strong leadership and motivational skills and experience in managing team of min 40 to 50, including providing career plan & constructive feedbacks

- Responsible for delivery excellence in the process.

- Responsible as Escalation Point for key service outcomes and issue resolution.

- Work to build a strong and credible relationship with the client through working collaboratively with them to understand their issues.

- Self-directed and proactive approach to tackling problems, leveraging resources and cross organizational coordination and collaboration

- Carry out regular 1:1 discussions and staff meetings with direct reports focused on day to day operations, future vision, project activity and employee and organizational development

- Handle all aspects of the performance review process in cooperation with management team

- Flexible about work content and timings.

Required Skills

- Excellent communication skills, both verbal and written English and Listening skills

- Exposure to Supply chain Master Data Management activities - Customer, Vendor and Material masters

- Project management

- Data cleansing & migration

- Strong Leadership and motivational skills and experience in managing staff

- Good analytical skills, Strong interpersonal and people management skills.

- Look out for continuous improvement in the process.

- Strong communication, presentation, organizational, and customer service skills

- A proven ability to lead a team and the capacity to coach and motivate, showing own initiative in problem analysis and their solution

- Proactively shares knowledge and best practices

- Continually seeks out ways to improve Client satisfaction