Mass Cluster Manager - Telelcom/BFSI

Sapience Automata

Responsibilities:

Business Growth :

- Grow merchant network by driving acquisition and servicing to attract and retain them

- Drive quality in execution by audits and review mechanisms

- Meet merchants to present products and manage escalations

- Monitor competition within assigned territory and share inputs with leadership team

- Drive acquisition and winbacks productivity to ensure market leadership

- Correct placement of devices to ensure maximum asset utilization.

Infrastructure Management:

- Manage collateral and devices to ensure no loss or leakage.

- Merchant Acquisition: Cluster Manager is expected to set up and lead a team of BDE/BDA to achieve merchant acquisition targets. Since payments are agnostic to the category of business, the spectrum of merchants that can be onboarded is vast. The Cluster manager must use their acumen and understanding of the Indian retail ecosystem to track progress against plan by implementing strong processes & review mechanisms using well - defined metrics.

- Account Management: Onboarding merchants on the platform is the first stage of a long-term relationship between the account. The strength of these relationships, combined with our technology-based solutions, will eventually determine the success of each market in terms of market share and revenue. The Cluster Manager enables the team to provide effective deployments along with training and servicing of the merchants. Cluster Managers should be able to plan, assess and implement monetization avenues in the market and be responsible for the team's funnel management The incumbent will be owner of the quality of the tasks assigned to the team.

- Map Competition/ Market Insights: To be able to take timely action, it is imperative that we monitor the market and be informed of competition's initiatives. Cluster Managers play a pivotal role in monitoring competition activity in key accounts and ensure appropriate response strategies are formulated and implemented. With their own observations coupled with inputs from the team, Cluster managers must share best practices internally for growth.

- Team Management: Cluster managers hold the onus to build their team by ensuring hiring of BDE/BDAs and ensure 100% manning in their clusters. Onboard and provide on-the-job-training to the BDE/BDAs to improve performance. Demonstrated ability to connect with the team beyond work as well and understand the driving factors for each member. Monitor KPIs and coach team members on an ongoing basis

- Work towards hiring, retention and engagement of the front-line sales team

- Drive execution rigor by being in the market and observing BDE/BDAs visits to their designated geography

- Motivate the team by regularly communicating about monthly schemes and incentives

- Work closely with team towards adherence to timelines & target achievements on a daily basis

- The incumbent will frontend the team by visiting market on 80% of expected working days

Requirements:

- MBA from Tier 2/3 campus with good academic record

- Proven working experience of 3-6 years in business development

- Exposure to the start up environment is an added advantage.

- Excellent communication and influencing skills

- Problem solving abilities with strong bias for impact

- Strong ethics and discretion while dealing with customers

- Drive for result, able to demonstrate/quantify success relative established targets and metrics

- Should have handled team and processes like goal setting, performance management.

Industries To Be Considered:

- Fintech

- Banks

- BFSI

- Telecom

Key Requirements:

- Team handling experience of 10-12 members

- Must be good with numbers and communication skill

- Experience in stakeholder management

- Open to travel

- MBA Mandatory

- Diversity

Experience:

- Upto 5-6 years

- Looking exp into modern trade and B2B sales is must