Manipal Hospital - Regional Quality Head

About the job:

About Us:

As a pioneer in healthcare, Manipal Hospitals is among the top healthcare providers in India serving over 5 million patients annually.

Today we stand as an integrated network with a pan-India footprint of 33 hospitals across 17 cities with 9,500 beds, and a talented pool of over 5,000 doctors and an employee strength of over 20,000.

Job Details:

No. of Openings: 1

Experience: 15+ Years in Hospital Industry

Job Responsibilities:

- Assist the Head of Quality in defining and executing strategic directions for the unity's quality function.

- Develop comprehensive strategies, policies, and design manuals to meet continuous improvement and growth needs.

- Ensure internal processes and metrics are aligned to achieve the highest quality standards and timely accreditations.

- Conduct periodic audits to validate the adequacy and effectiveness of key controls throughout the financial year.

- Collaborate with the IT team to digitize quality processes and enhance efficiency.

Quality Indicators:

- Develop and maintain Quality Manuals with standard operating procedures, periodically reviewing and updating them.

- Prepare standard SOPs for key areas in consultation with functional heads, incorporating necessary quality standards.

- Establish a measurement basis for quality in all key areas and track quality scores.

- Provide feedback to consultants based on identified quality indicators.

Quality Certifications:

- Identify and prioritize quality certifications in collaboration with the Head of Quality and management.

- Cultivate and maintain long-standing relationships with certifying agencies.

- Liaise with certifying agencies to stay informed about the latest developments and certification requirements.

- Coordinate with certifying agencies for assessments and oversee the implementation of certification programs.

- Ensure strict adherence to required quality standards and the acquisition of necessary certifications.

Quality Audit:

- Develop a comprehensive corporate audit program, including calendar, audit group formation, and templates.

- Ensure quarterly internal audits, identifying and rectifying deviations from internal quality standards.

Unit Quality Team:

- Provide ongoing support, mentoring, and guidance to Unit Quality team members.

- Lead the team in sharing necessary information for audits/certifications as required.

Team Management:

- Mentor, provide operational leadership, and offer technical guidance to the team.

- Evaluate team performance, provide periodic feedback, ensure adequate training and resources, and foster a motivating and conducive working environment.

- Implement succession planning for self and critical roles within the team.

Education: MBA