Manipal Cigna - Relationship Manager - Health Insurance

Key Responsibilities:

Customer Relationship Management:

- Manage a portfolio of individual customers, employer-employee groups, and non-employer-employee groups.

- Build and maintain positive relationships through regular communication and personalized service.

- Conduct regular check-ins to understand customer needs, address concerns, and ensure a positive customer experience.

- Effectively communicate complex health insurance policies and plan options in a clear and concise manner.

Customer Service & Problem-Solving:

- Provide exceptional customer service, promptly resolving inquiries and addressing issues efficiently.

- Demonstrate strong problem-solving and conflict resolution skills to ensure customer satisfaction.

- Ensure accurate and timely processing of customer requests and transactions.

Operational Efficiency & Growth:

- Maintain accurate and up-to-date customer records within the CRM system.

- Identify opportunities to expand customer base and contribute to the company's growth within the Kolkata region.

Key Requirements:

- Minimum of 1 year of experience in customer service, relationship management, or a related field.

- Bachelor's/masters degree in a related field (Business Administration, Health Administration preferred).

- Strong interpersonal and communication skills with the ability to build rapport and trust.

- Excellent customer service skills with a focus on exceeding customer expectations.

- Ability to understand and explain complex health insurance products and terminology.

- Strong attention to detail and accuracy in data management and processing.

- Proficiency in Microsoft Office Suite and willingness to learn new technologies.

- Prior experience in the health insurance industry a strong plus