Managing Director/Head - Global Service Centre

- We are exclusively hiring for the Managing Director of a developing GSC/GCC in India. This is a challenging role for an innovative GCC leader, well versed in managing GCCs undergoing exponential growth while managing a transformational agenda aligned with the broader global organisation.

- This role will be best suited to a leader who has grown a GCC to less than 3000 people in a short period of time, while demonstrating the ability to establish process improvements and cost efficiencies for the group as the site grows. This individual will play a crucial role in driving operational excellence across service delivery teams, while also building and managing the service delivery infrastructure to ensure high-quality service is aligned with client expectations.

Some of the key responsibilities will include:

- Collaborating closely with global delivery and Operational Excellence leadership to develop and implement a robust service delivery model, ensuring optimization and standardization across all product and service lines.

- Drive continuous quality and cost improvement efforts to enhance service delivery and customer experience.

- Develop strategies to optimize the service delivery model, seeking opportunities for synergies and efficiencies across the various services delivered.

- Partner with Regional and Country Managing Directors to ensure smooth migration of work and seamless handoff between in-market and global delivery teams.

- Engage with clients to address service quality issues and lead the resolution of escalations in a timely manner.

- Lead the Delivery Leadership team and promote a culture of continuous improvement and innovation, fostering high performance and collaboration across teams.

To be eligible for this role you will require:

- Extensive experience in a similar service delivery leadership role

- Demonstrated expertise in managing large, multi-jurisdictional service delivery operations and teams.

- Strong knowledge of service delivery models and a proven track record of driving operational excellence and process improvement.

- Excellent communication, stakeholder management, and customer engagement skills.

- Strong business acumen and experience in managing P&L and budgeting for a high-volume service business.