Manager - Workforce Management - Banking

We are looking out for Manager - WFM - Females Only - Banking MNC

The role involves : Capacity Planning, Volume forecasting, Real Time Analysis, Scheduling

Responsibilities -

- To ensure effective planning and management of resources

- Volume forecasting within an agreed variance of actuals

- Leading the planning of long/short term FTE requirements, the scheduling of staff and real time management across multiple centres

Required Skill set :

- Should have experience handling Voice/ Back office centres

- Should be open to relocate to Hyderabad location

- Global Stakeholder management is preferred

If interested, kindly apply and I will get back to you ASAP.