Manager - Warranty & Spares

Client will handle all VISA formalities.

ROLE SUMMARY:

The Manager - Spares, AMC, and Coordination will oversee the management of spare parts inventory, Annual Maintenance Contracts (AMC), and customer coordination for a leading global packaging machinery manufacturer. This role focuses on ensuring optimal availability of spare parts, managing AMCs, and coordinating between clients and internal teams to ensure smooth operations and high customer satisfaction.

RESPONSIBILITIES:

- Spares Management:- Oversee the procurement, inventory, and distribution of spare parts, ensuring availability and minimizing downtime.

- AMC Management:- Develop, negotiate, and manage Annual Maintenance Contracts, ensuring timely renewals and optimal service delivery.

- Customer Coordination:- Act as the primary point of contact for clients, addressing their needs related to spares, maintenance, and service coordination.

- Operational Efficiency:- Collaborate with Field Service Technicians and other teams to streamline operations and enhance service delivery.

- Client Satisfaction:- Maintain high levels of customer satisfaction through proactive communication, prompt issue resolution, and regular follow-ups.

- Documentation:- Prepare and maintain all necessary documentation related to spares, AMC, and service coordination.

- Travel:- Frequent travel to India is required to manage client relationships and ensure effective coordination.

REQUIREMENTS:-

- Advanced/Higher/Graduate Diploma in Engineering (Mechanical, Electrical/Electronic) or equivalent; Bachelor's degree preferred.

- Experience in the machinery industry, specifically in sectors such as plastic injection molding, packaging machinery, food production, CNC machines, and related fields.

- Strong organizational and coordination skills with a focus on customer service.

- Willingness to be based in Selangor, Malaysia, with frequent travel to India.

- Fluent in written and spoken English.

- Self-motivated and able to work independently.