Manager - UI/UX/Project Management - Telecom

Job Description:

Taking complete ownership and lead the management of customer-centric user experiences for digital products - Website, Apps for Customers & Agents

- Understand the current customer trends and digital industry trends and accordingly implement them on the co. Digital products

- Monitor the performance of the digital products on a daily basis, suggest / implement necessary enhancements post discussing with the stake holders

- Integration of various internal and partner systems with the e-commerce portal and suggesting / implementing new and innovative ways for the same in order to achieve the business objectives

- Help identify and implement new innovations that can be used to drive Business or create a unique customer experience

- Ensure best practices are followed while designing such that not only the visual experience is great but the performance / load times of each screen

- Understand user behavior on the website using analytics tools, NPS scores & feedback and accordingly devise personalized user journeys

- Be responsible for reducing drop-outs at each stage of the buying funnel and ensure a high degree of straight through purchase

- Competitor & Category Benchmarking for digital products

- Ideating and coming up with innovations that will help improve customer experience

- Be responsible for the web product quality and ensure necessary regulatory / legal & stake holder approvals are in place

- Reduce operational over heads and cost by introducing automations

- Work on building the digital roadmap and UI/ UX for other new co. businesses

- co. forays into the OTT world, opportunities for UI/UX development for OTT products can also arise

- Ensure seamless experience on web and mobile

- Driving key metrics like Conversions, NPS, Bounce Rate, Content consumption etc. for the digital products

Project Management:

- Project leader for development of the above interfaces working closely with cross functional teams and stakeholders

- Managing and Guiding multiple Vendors for various projects

- On boarding new vendors to improve the output and increase efficiency

- Co-ordination, Management & Proactive follow-ups with diverse hierarchical, procedural stakeholders to complete the tasks at hand within the required time and ensuring the highest quality

- Providing the necessary support for campaign management

- Ensure Project Trackers and regular status reviews are done

- Following the necessary process, maintaining the records / files / data of critical information and providing the same for audit and other purposes

- Be the go-to person across organization / partners for any features, integrations etc on the co. digital products