Manager - Transition - BFSI/Mortgage/F&A Domain - BPO/ITeS

Role - Manager - Transition ( BFSI / Mortgage / F&A)

Location - Bangalore

Role & Responsibilities :

1. Ability to support RFI/RFP management, Solutions design & Transition execution

2. Solution Identification & Solution design - Existing processes & Non-Existing processes

3. Build pricing models with presumptive scenarios

4. Understand Transformation requirements and incorporate in Solution design

5. Define & Design change management governance models

6. Efficient in project management - process transitions, prepare project plan (both detailed & high level), volume ramp plan, QA QC plan, communication plan, governance plan

7. Ability to foresee critical risks at Solution & Transition stage

8. Understanding of contractual documents such as NDA, MSA, SOW, LOE etc and ability to draft the documents in consultation with Legal, Risk & Compliance, IT Infra, Operations, Finance and other teams

9. Effective Stake holder management both internal and at client side

10. Work with operations leaders for approvals on hiring, pricing and contract terms specific to ops

11. Work with training team for KT plan preparation, implementation, certification

12. Work with Quality team for QA QC plan, implementation of QC during transition stage, to perform error analysis and publish RCA and action plan

13. Works to tight timelines, competing priorities and rapidly changing requirements

14. Consider, escalate and resolve issues which arise as part of planning and executing transitions including, but not limited to, IT matters, training and skills transfer, cost of transition, local country change management issues, risk management, etc.

15. Support development of change management plans and efforts for countries from where work is being transitioned

16. Track and report on milestones for transitions (including budgets) and on consequences of the transition against original business case

17. Effectively support the Organisations Transition Leader in overall management of all transition work, developing appropriate reports for communicating to various stakeholders

18. As needed, work closely with Global and Organisations resources, Services more generally, to meet global objectives and policies

19. Have a contributory role in designing and updating transition methodology and supporting tools, including determining the appropriate program structure for each transition

20. He/she should have a global perspective in leading virtual teams and ability to work within a matrix management structure, and be prepared to travel as needed

21. Ability to handle multiple deliverables with quality and timelines

22. Work in US shift timings

23. Ability to multi-task and handle pressure intensive deliverables

Education Qualification and Work Experience:

1. Graduate/Post Graduate with min.4+yrs in Transition Role with an International BPO / ITeS Setup

2. Excellent Written & Verbal communication skills

3. Excellent Presentation skills

4. Stakeholder management skills

5. Multitasking ability

6. Research & Documentation skills

7. Bid management skills

8. Prefer candidates who are PMP certified /Prince2 certified / Six Sigma Green Belt