Manager - Transactional Quality - Black Belt Certified - BPO

No of Positions : 2

Location : Pune

Shift Timings : UK Shifts

Industry : BPO/KPO/ Captive / Contact Centre Background Only.

- Black Belt Certified Mandatory

- Any Vertical

- Over all 7 yrs plus work experience -Minimum 3/4 yrs of Work experience in Process Excellence.

- Well versed in Lean Six Sigma Methodology, leading improvement projects, Full Time Role, Individual contributor role, Client Facing role, A Lean Six Sigma Black Belt possesses a thorough understanding of all aspects within the phases of D-M-A-I-C.

- Candidates having onsite consulting assignments work experience in a client facing role would be an added advantage.

- Should possess excellent data analysis skills.

- Excellent knowledge of Excel, Word, Power point & Minitab.

- Should have hands on experience in usage of Quality methodologies and techniques.

The Black Belt shall function as a change agent in the relevant business area and shall be responsible for :

- Driving quality deployment in the vertical

- Driving customer Impact Projects

- Driving Six Sigma and Lean Deployment

- Driving QNS for the aligned area

- Driving SLA adherence / Customer CTQ - ensuring all parameters are met and corrective and preventive actions are taken

- Driving VOC/ CSAT / NPS actionable across the team and maintain/improve the scores

- Driving inputs from VOC/ CSAT / NPS for improvements

Angeline
GPS