Manager - Training - Retail

Make sure every trainer in the region, across all lines of business and locations, is certified on the content

Ensure that all updates in the training content, across all lines of business and locations, are understood carefully and implemented reliably

Suggest suitable modifications to the training content to the corporate training team as and when appropriate

Plan the training programs (and training calendars) in complete synch with the operations teams for both new joiners as well as existing associates (refreshers) in such a manner that high quality manpower is available to the operations team are available in the required numbers and on time

Provide thought leadership as well as administrative support to the trainers in the region

Track and report performance on training metrics to all stakeholders. Help shape the right metrics that determine the effectiveness of training.

Requisition the right quantities of training assets (training rooms, projectors, training desktops, and other training assets) on time and manage them optimally

Work with the leadership teams in the region to evaluate training needs of first line managers and work towards their fulfillment

Contribute to the thought leadership on how the training function can demonstrate continuous improvement through enhanced content, technology and new initiatives