Manager - Training - IT

Key Areas of Responsibility

- Once the Head Office has done the Train-The-Trainer training and onboarding, the Training Manager is responsible for onboarding and further developing all Trainers in the assigned region on the basis of feedback from students and Regional Placement Officer

- Collaborating closely with the Trainer's direct managers (Center Managers) to assess performance and quality

- Regional point of contact for all matters related to training delivery support and students satisfaction

- Conducts regular training audits to ensure meeting the company standards

Job Description :

- Support the Center Manager and Franchise Manager in the recruitment process of the trainers in the region

- Ensure that Trainers successfully implement the learning from "Train-The-Trainer" sessions and onboarding, being available for questions and feedback

- Regularly travel to respective centers within their area of responsibility in order to shadow, provide feedback and improve Trainers' performance

- Make sure that content updates done by the Training Content Team are successfully implemented in the training process

- Conduct periodic tests, review and analysis of performance of the trainers

- Regularly review the feedback that trainers receive and collaborate with the Center and Franchise Managers to improve their performance

- Work strategically with the Placement Officer and Regional Manager to ensure trainings are meeting the needs of corporate clients, and can support student job placement

- Support the Franchise Manager in discussions with Franchisee's to underscore the importance of maintaining quality training

- Provide regular feedback to Training Content Team on content and level of understanding by local students

- Based on the feedback of Regional Placement Manager to design a short term program targeting specific client criteria

Competencies

- Understand the training process and content

- Collaborative attitude

- Strong communication skills

- Ability to lead and develop talent without being a direct manager

- Patient and Passionate

- Quality Oriented

- Flexible and Agile

- Emotional Intelligence

Client Oriented

Performance measurement

- # Students trained

- # Drop-Outs (less than 10% of incepted students)

- Students trained vs incepted - ratio

- Attendance (%)

- % Students meeting Client Skill Matrix

- Trainers' feedback results

- Reviewed every Month by General Manager

Reporting and Regularity :

- Training Team Deck each Friday to the GM

- Audit reports during visit to center

Background requirement :

- Computer Graduate (BE/BTech/ME/MTech/) with specialization in Networking/Computer security/ Internet Security etc

- Must have knowledge of C/C++, Data Structure, OOP's concept

- Must have proficiency in MS-Office (Word, Excel, Powerpoint, Outlook)

- Must have team (min 10 people) managing experience