Manager - Training - Hospitality

JOB PURPOSE SUMMARY

Responsible for designing training programs and monitoring implementation. Sets performance metrics, evaluates productivity, and helps workers create long-term career plans within an organization; any other tasks

Designation: Manager Training

MAIN AREAS OF RESPONSIBILITY

Key Responsibilities / Accountabilities Key Performance Indicators

Develop and monitor training programs within the company

Develop training team members at various levels

Create manuals and training materials

Develop multimedia visual aids and presentations

Create testing and evaluations.

Prepare and implement training budget

Evaluate needs of the company and plan training programs accordingly

Manage training team

Provide performance feedback to trainers

Provide leadership development education

Provide logistical support, course development, delivery,evaluation, process measurements, and cost management

Plan the implementation and facilitation of activities and events, budget spending, material production and distribution,and other resources to ensure that operations are managed within authorized budgets

Assist with the development of strategic plans

Help with interviews of candidates as and when required to do so

Company induction

Tie up with external trainers and training bodies to identify and deliver specific training to employees

Maintain training records, oversee record keeping and documentation and ensure that proper reports are sent as and when required

Oversee and drive mystery audit activities and ensure gap management by unit heads

Training calendar, documentation & reports, co-ordination & tracking, tagging, assessments, phraseology, training materials, con call, travel & unit visits

Vendor selection and management Interviews

Training plan across levels

Individual Development Plans

To understand completely & conform to all policies, procedures, standards, specifications, guidelines and training programs.

To report for duty punctually wearing appropriate attire

To be fully conversant with the geographical layout of the operation and to know the exact whereabouts of all equipment of an operational nature

To maintain high standards of personal appearance and hygiene at all times

Follow clean-as-you-go policy and keep work area clean at all times.

Sign acceptance for tools, knives, uniforms etc. and pay back to the company for any loss or damage of said equipment.

To provide courteous, professional, attentive and efficient service at all times towards internal & external customers

To attend and contribute to all staff briefings and other related activities

To respond to any changes in the restaurant function as directed

Be willing and open to transfer across our formats as per work exigencies

Be open to cross functional training/movement at all times

To carry out any other duties and responsibilities as assigned

Be fully conversant with our Quality checks and processes,

Health & safety policy, Food hygiene and safety, and Fire safety procedures

JOB KNOWLEDGE, SKILLS & ABILITIES

- Experience of planning and delivering training. Knowledge in the best practice of Training - An understanding of HR policies and procedures, Experience of carrying out grievance and disciplinary investigations. Ability to coach and advise managers and staff in training and development.

- Thorough knowledge of the restaurant space and its products and procedures of front and back end operations

- Perfect written and verbal communication in English and ability to speak in the vernacular

- Excellent MS Office skills, especially in MS Word and PowerPoint. Ability to work under pressure.

QUALIFICATION STANDARD :

Education: Graduate.PG degree or Diploma in related field desirable.

Experience: 8 to 10 years of direct training and coordination experience

Salary Offered: 10 - 12 LPA