Manager - Training - Healthcare Domain - BPO

Should have experience in Managing Training for Healthcare Domain ;

Desired Profile - Nearly 8-10 years of experience, with about 5 to 7 years of experience in the

1. Training Need Analysis & Planning.

2. Content Development.

3. Training Delivery & Facilitation.

4. Training Partner Management.

5. Post Training Effectiveness Evaluation.

- Design, development and delivery of product training programs to new joiners and junior executives.

- Should connect with all the stakeholders, especially Business Head, Line Managers and others to identify the training needs.

- Prepare calendar for conducting training programs.

- Managing costs to be within budget; effective and efficient utilization of all resources.

- Training initiatives to bring cost/ TAT reduction.

- Responsible for operations and hiring time table adherence and meeting deadlines effective planning and adjusting to scheduling issues to handle transitions and ramp ups.

- Prepare calendar for conducting training programs.

- Work experience into BPO/ITES is mandatory.

Delivery of training programs.

- Excellent communication skills

- People Management skills

- Strong Leadership skills

- Effective communication skills.

- Should be a person with demonstrated capacity to innovate, restructure and

- Initiate new processes.

- Efficiency and Effectiveness to maintain standards in the Process Training team.

- Should have extensive exposure into Healthcare domain.

- Should be open to work in 24- 7.

- Should be open to work in Midnight shifts during weekdays.

- Should be open for weekly travel across locations.

- Certification in Healthcare training would be preferred.

Experience 9 - 10 Years

Industry Type BPO / Call Centre / ITES

Role Manager -Training & Development

Functional Area ITES, BPO, KPO - Training

Education UG - Any Graduate - Any Specialization

PG - Any Postgraduate - Any Specialization

DOCTORATE - Any Doctorate - Any Specialization, Doctorate Not Required

Location Chennai