Roles and Responsibility :
- Manage training for the accounts : Process and Refreshers
- Maintain the desired target throughput for VNA training batches
- Manage and control attrition and effective employee engagement activities
- Drive continuous improvement program across processes
- Analysis of utilization, efficiency and available data for the process
- Undertake detailed process improvement studies and up skills the team members
- Mentor Green Belt/Yellow Belt projects
- Drive culture of continuous improvement
- Provide Training support, development of metrics and dashboards in line with customer requirements
- Ability to lead a team, coordinate with other location and drive standardized practises
- Ability to liaise with different functions smoothly to ensure that the end results are met
- Ability to get out of the box ideas and Training Improvement Initiatives in the process
- Should drive Training Control & Compliance in addition to managing Audit requirements
- Should be able to represent the team in various forums.
- Should ensure Knowledge consistency through means like calibrations, Quizzes, etc
- Should have persuasive, collaborative and influencing skills
- Strong interpersonal skills to manage client expectations/engagements effectively
Generic & Behavioral Skills :
- Demonstrated success in managing a training function (desired)
- Thorough knowledge of MS office tools like Power point, project, excel are critical for the job
- Strong communication skills
- String analytical skill- ability to work with huge volume of data points to ensure metrics are in place
- Good facilitation skills
- Flexible approach to tackling projects
- Good team player
- Good Presentation skills
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