Manager - Telesales - Matrimonial Sector

Department Overview :

client is India's leading provider of online matchmaking services and is renowned as the most trusted matrimony portal. It comprises of a network of 15 regional portals like Hindi Matrimony, Bengali Matrimony, Tamil Matrimony, Telugu Matrimony and Marathi Matrimony to name a few.

Role Overview : The Manager / State Head - BM Fresh/Renewal is responsible for monitoring and managing team of Telesales executives through Team Leaders for BM Fresh/Renewal portal, ensuring lead generation and conversion into sales leading to revenue generation.

Key Responsibilities :

- Monitoring and managing a team of Telesales executives and driving productivity through Team Leaders

- Segregating and assigning leads across the executives

- Ensuring that the executives meet the hourly/daily/monthly targets and sending reports to the manager on the targets achieved

- Periodically reviewing the performance of the team, driving metrics around individual performance, attrition, quality, talk time and number of calls being made by the team

- Constantly motivating executives driving them towards incentives and controlling attrition

- Identifying training needs and highlighting the same

Skills and Competencies :

Strong Analytical skills

- Strong leadership and team handling skills

- High passion, service orientation and attention to detail

- High Emotional quotient, Persuasion Skills and Presentation skills

Education and Experience :

- Graduate in any specialization with MBA preferably from a reputed institute, and a minimum 8-10 years- experience in client / customer servicing (out of which a minimum experience of 6 years in Team Handling is required).

- Candidate with exposure in various sectors like banking, retail and call centre preferred. Pure call centre background not favoured.

Job Location:- Mumbai

About Us :

Our Client is the largest and the most trusted matrimony brand in the world with employee strength of around 4000 associates in India and abroad. The service offering of the brand are in matchmaking and marriage related services through websites, mobile sites and mobile apps and is also complemented by 150+ company owned retail outlets. Its flagship products are Bharat Matrimony, Community Matrimony and Elite Matrimony in the matchmaking business, with over 2.5 million active members availing these services.

Must have :

- Handled large team of either telesales executives / direct sales.

- Have done a full time graduation.

- Local language based on location applying for.

Salary Offered : 12-14 LPA