Manager - Talent Acquisition - BPO Bulk & Lateral Voice Hiring

MANDATORY ASK:

6+ YEARS' OVERALL WORK EXPERIENCE / MIN 4 YEARS IN TALENT ACQUISITION - VOLUME & LATERAL HIRING FOR VOICE SKILLS / BPO-BPM EXPERIENCE - US HEALTHCARE PREFERRED.

PURPOSE OF THE ROLE:

- The Talent Acquisition Manager will play a crucial role in attracting and retaining exceptional employees. In this position, the incumbent will be responsible for continuously seeking out top talent, developing a compelling employment brand, and fostering positive relationships with candidates and employees.

- The Talent Acquisition Manager, you should have a proven track record in full-cycle recruiting and employment branding. Their ability to identify talented individuals and support their career growth within our organization is paramount.

- As the Talent Acquisition Manager, the incumbent will lead our efforts in talent acquisition, working closely with hiring managers and HR professionals to ensure a seamless recruitment process. Their expertise in sourcing strategies, candidate assessment, and employer branding will contribute to our success in attracting the best candidates for our company.

RESPONSIBILITIES:

- Determine current staffing needs and analyse forecasts.

- Develop talent acquisition strategies and hiring plans.

- Lead employment branding initiatives.

- Perform sourcing to fill open positions and anticipate future needs.

- Plan and conduct recruitment and selection processes (interviews, screening calls etc.)

- Take steps to ensure positive candidate experience.

- Assist in employee retention and development.

- Supervise recruiting personnel.

- Organize and/or attend career fairs, assessment centers or other events.

- Use metrics to create reports and identify areas of improvement.

REQUIREMENTS & SKILLS:

- Proven experience as talent acquisition manager managing voice/contact centre hiring.

- Experience in full-cycle recruiting, sourcing and employment branding.

- Understanding of all selection methods and techniques.

- Need to be familiar with Versant/SVAR tools.

- Knowledge of local talent markets, especially good connects with vendors.

- Proficient in the use of social media and job boards.

- Willingness to understand the duties and competencies of different roles.

- Working knowledge of Applicant Tracking Systems (ATS) and databases.

- Excellent communicator.

- Well-organized.

- A leader and strategic thinker.

- Flexible and open to change.

EDUCATION QUALIFICATION & EXPERIENCE:

- Graduate in any stream or Post Graduation in HR.

- Minimum 7 to 8 years of industry experience in recruitment, with focus on voice hiring.

SKILLS:

- Experience in hiring 80 + monthly (mandatory).

- Exposure to US Healthcare hiring (Good to have).

- Experience in leading a team of 5 to 7 recruiters (mandatory).

- Exposure in handling multiple delivery locations (Good to have).