Manager - Talent Acquisition - BPO

Manager Talent Acquisition for a Global BPO

Job Profile:

- Partner with Business, HR Business Partners and Resource Management Group in identification and prioritization of current & future talent needs, and the deployment of requisite recruiting strategy for fulfilment.

- Ensure effective fulfilment for all Projects resulting in zero revenue loss.

- Adhere to recruitment budgets and overall resourcing cost.

- Manage key ratios of TAT, CPH, Joining Ratio, Referral contribution and infant attrition.

- Develop, drive and execute comprehensive search strategies designed to recruit employees across levels and from respective candidate pools (i.e. competitive research, industry profile development, networking, campus hiring, direct sourcing, vendors, etc.).

- Develop & manage strong search partners and assessment tools.

- Drive Campus hiring and implement appropriate programs in order to hire top talent.

- Monitor progress against the hiring and recruiting plans, and identifying ongoing areas of improvement and associated actions.

- Manage specific projects as determined in the annual HR operating plan and participate in functional and cross-functional initiatives.

- Establish strategy for improving quality of hire and retention of new hires.

- Conduct interviews and drive hiring process with metrics to measure results.

- Monitor and review recruiting KPIs to identify opportunities to improve performance results within the business.

- Collaborate with HR business partners and business leaders to define appropriate specifications for approved immediate and future internal and external positions.

- Provide insights to Business regarding industry trends, competitors and the consequent impact on talent landscape and recruitment strategy.

- Resourcefulness to develop and implement recruitment programs ensuring effectiveness, consistency, and compliance with overall strategic planning.

- Put in place meaningful metrics, processes, and tools to measure and continuously improve the efficiency of the Talent Acquisition function.

- Be the strategic partner to Business and functional Leaders in consultatively fulfilling their talent needs.

- Ensure key business stakeholders are delighted with the right talent acquisition partnership model.

- Defining a roadmap with a focus on building best in class Talent pool/pipeline for an Organization in its transformation journey.

- Support leadership efforts to drive recruitment performance and effectiveness.

- Support Sales/Sales support team in RFP/RFI responses for upcoming business deals.

- Represent the organization in prospective client visits.

- Partner with Marketing to develop and drive a strong employer brand on social media channels deployed for recruitment, positioning as an employer of choice.

- Ensure that the recruitment strategy aligns with the diversity and inclusiveness goals of the organization.

Requirements:

- Any Graduate / Post Graduate

- 10+ years of total experience into Talent Acquisition with strong exposure towards BPO industry.

- Strong team management experience.