Manager - Supply Chain Operations

We have an urgent opening in one of the leading MNC in Mumbai for position of Manager Supply Chain - Operations

- The Manager SCM will be responsible for overall delivery and customer satisfaction for Supply Chain services, interaction with site/business Supply Chain leads, project status management and reporting, implementation approach development, implementation management, identifying further opportunities for centralization within global business shared service centre and support an environment that fosters employee career development.

- Implement and monitor effective deployment (which envisages a phased transition by process by site) of the target shared service model as it relates to Supply Chain services. After deployment, maintain accountability for service delivery.

- Own accountability for day to day management of Customer Service (fulfillment), Vendor related services, Exports related compliances and Supply Chain reporting functions with a view ensuring timely, accurate & reliable outcomes.

- Continuously drive improvements in efficiency, effectiveness, compliance and customer service across all functional teams

- Optimize people and system resources to successfully manage ongoing delivery of services as per statement of work & in accordance with defined service level agreements

- Identify and promote opportunities to leverage best practices and global standards

- Complete processing on daily basis according to department KPI’s and SLA’s. Develop, regularly review and report organizational performance metrics related to the entire work area, to communicate its efficiency and effectiveness

- Ensure that operates within the agreed upon company policies, procedures and processes to ensure consistent and accurate Transactions processing and recommend any policy-related changes as may be necessary.

- Work with internal stakeholders to identify & deploy any new process or system to meet customer requirements on time, on budget.

- Oversee both external and internal audit information gathering and reporting.

- Build and maintain strong relationships with business units/sites.

- Oversee the team’s communications and interactions with business units/sites to ensure effective and appropriate communication occurs as required.

- Review and evaluate system tools and work flows to ensure a productive work environment while looking to enhance the degree of transaction automation to allow time for analytical efforts

- Ensure that team members succeed and advance within career structure.

- Work with other functions as necessary to resolve outstanding issues/discrepancies.

Essential Skills & Experience:

- Bachelor’s degree or equivalent (preferably an engineer) with MBA from a reputed Institute.

- 8 to 10 years of recent experiences in various roles including shared services/global business services

- Significant knowledge of Supply Chain domain required. Process knowledge across all aspects of Supply Chain management is required.

- In-depth understanding of the ‘Procure to pay’ and ‘Order to Cash’ value streams with relevant experience in management of Procurement and Customer Service (including fulfillment) processes in SAP environment.

- Well versed with post-shipment Exports related documentation and Export & Imports related compliance requirements and procedures.

- Thorough understanding of global Supply Chain practices and ability to work with internal business owners
Knowledge of Lean, Six Sigma and other business optimization techniques is desirable

Contact - 02264517642
Regards
Poorva Khare