Manager - Student Experience - Education

Job Description:

This pivotal leadership role involves direct collaboration with management and the course head at our Delhi Campus, focusing on ensuring the utmost standard of student experience for both online and offline students. The Assistant Manager/Manager will play a vital role in anticipating bottlenecks, managing escalations, making strategic trade offs, and harmonizing business needs with student/course constraints.

Responsibilities:

- Head the critical departments at IIDE Delhi - including trainer delivery management, placement, and student event teams - ensuring seamless operations of the institution.

- Oversee the complete student journey, from onboarding and learning to placement, ensuring a consistently positive and fulfilling experience for all students.

- Manage and resolve student/trainer escalations, ensuring smooth and satisfactory outcomes.

- Delegate and supervise daily tasks among team members, steering them toward established milestones and the highest standards of student experience.

- Ensure the delivery team efficiently manages trainer schedules, achieving exceptional feedback scores.

- Maintain an optimal balance between internal and external faculties while managing associated costs in alignment with management directives.

- Collaborate closely with the program head to devise and implement training processes and strategies for seamless execution of programs/courses both online and offline.

- Proactively manage the placement team, addressing the needs of every student.

- Define clear deliverables, roles, and responsibilities for staff engaged in specific projects or initiatives.

- Research and implement process efficiencies leveraging automation to enhance student efficiency and faculty management.

- Continuously monitor and analyze student attendance, assignment completion, grievances, and retention data, drawing conclusions and implementing practical improvement solutions.

- Supervise and organize student experience activities, such as graduation ceremonies, recreational events, and cultural celebrations.

- Conduct surveys to assess and enhance the overall Student Experience, refining and upholding exceptional standards.

- Undertake any other reasonable duties within the broad scope of the position as requested by management.

Requirements:

Experience and Qualifications:

- Enthusiastic engagement in student-facing roles for a minimum of 5-7 years.

- Proven leadership experience within ed-tech or student-centric environments, fostering vibrant learning communities.

- Track record of inspiring and guiding teams of 6-8 individuals towards collective success and growth.

- Vibrant and optimistic mindset, adept at leveraging analytical skills for creative problem-solving.

- Demonstrated ability to navigate and resolve challenging situations, ensuring a delightful experience for students at every step.