Manager - Store Operations - Retail

Drive Financial Performance :

- Drives overall financial performance of the region by preparing, analyzing, and reconciling financial reports

- Ceating and administering capital, Sales, Margins and expense budgets; 

- Ensuring membership and buying member expansion; 

- Determining trends and areas of opportunity; 

- Identifying and executing cost control best practices; and resolving budgetary issues.

Ensure Operational Excellence:

- Delivers effective execution for the region by driving operational excellence; 

- Holding the store management team accountable; 

- Initiating and leading company change efforts to maximize desired results; 

- Conducting competitor assessments; 

- Monitoring the effectiveness and implementation of continuous improvement programs; and providing information and feedback for process improvements within the organization.

Drive Compliance across markets:-

- Ensures compliance with company policies and procedures and laws and regulations, for multiple markets by implementing and monitoring loss prevention (shrink, damages and expiry), safety, and compliance controls; 

- Overseeing safety, operational, and quality assurance routines; 

- Developing and implementing action plans; and providing direction and guidance on executing company programs and strategic initiatives.

Set up best in class member service standard:-

- Implements and models member service standards ensuring unbeatable excellence in store standards; 

- Understanding unique needs of members; 

- Ensuring enhanced member experience for the business area; 

- Creating an environment to set excellent member service expectations that are aligned with member needs and expectations and company goals.

Talent Development:

- Ensures competitive talent for multiple markets by championing company human resources initiatives; 

- Addressing new business needs or anticipated turnover; 

- Promoting opportunities to attract and retain a high performing diverse workforce; 

- Ensuring talent pipeline; and guiding the leadership development process.

Strategic Partnership:-

- Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives;

- Engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.

- Provides overall direction for the assigned region by analyzing business objectives and customer needs; 

- Developing, communicating, building support for, and implementing business strategies, plans, and practices; 

- Analyzing costs and forecasts and incorporating them into business plans; 

- Determining and supporting resource requirements; 

- Evaluating operational processes; 

- Measuring outcomes to ensure desired results; 

- Identifying and capitalizing on improvement opportunities; 

- Promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning. 

- Analyzes new real estate sites by partnering with Real Estate managers; 

- Researching factors determining successful store operations; 

- Performing ad hoc analyses related to relationship of trade area demographics to store sales and profit results; recommending sales, margin, and expenses to Operations.